LVMH - Copy of Department Manager - Harrods RTW

Job description

Company : Celine Europe
Business group : Fashion & Leather Goods
Mission
- Driving and maximizing CELINE business performance
- Be an Ambassador of the brand
- Lead, coach and motivate teams on the floor
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- Orientate the team to clienteling activities and service mindset
- Provide relevant insights to optimize store merchandising
 
Responsibilities
Team Management
- Lead by example (on the floor with active participation at sales) and be a role model
- Set objectives for team and assistant/dept. managers; delegate and review progress through regular performance reviews, to make sure objectives are achieved
- Integrate, motivate, develop and lead the team (observation, feedback, coaching)
- Identify personal development needs to tailor individual training plans, secure succession planning
- Minimum 2/3 of time on the floor to coach teams
- Foster collaborative work environment through transparence and feedback culture
- Be the voice of HQ communicating strategic vision, targets, projects and initiatives
- Ensure respect of Brand/Company guidelines (in terms of: grooming, uniforms, behaviors, legal and administrative requirements, operational tools...)
Client development
- Spread a true client and service centric mindset in the team
- Know the best clients and develop genuine relationships with them
- ‎ Coach each SA to develop his/ her local clientele
- Propose & animate clienteling actions
- Build loyalty with existing clients and prospect to attract new target groups
- Be proactive outside the concession by increasing customer flow and developing local network
Business drive
- Drive sales by overseeing sales floor operations
- Lead the concession with full profit and loss responsibility
- Be informed about competitive environment
- Propose 360 action plans to sustain and grow categories / product priorities
- Monitor business performance and take necessary actions to improve where needed
- Ensure operational standards are understood and applied, and propose improvement actions

Desired profile

Experience required : Minimum 5 years
Appropriate level of studies
Passionate & energetic, dealing with ambiguity
Leadership, managerial courage
Retail or hospitality background