LVMH - Concession Manager, Kenzo - Bloomingdale's

Job description

Company : Kenzo US
Business group : Fashion & Leather Goods
Opening November 2018 inside the world-renowned Bloomingdales 59th Street, KENZO is currently seeking an experienced and passionate Concession Manager to lead the team and business!
Acting as a true Brand Ambassador, the Concession Manager is responsible for the day to day running of the business. The role requires someone who can drive performance by motivating the team, developing a strong client base, and ensuring a compelling customer experience. 
RESPONSIBILITIES:
BRAND AMBASSADOR: 
- Carry and communicate an authentic passion and pride for the brand
- Embody the brand image for customers and the store team showing a strong understanding of the brand DNA
- Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives
GENERAL STORE VISUALS / CLIENT MANAGEMENT: 
- Implement and maintain all visual guidelines
- Maintain retail standards to always reflect an elevated brand image
- Enhance customer service standards to ensure world class service is consistently delivered to all guests and clients 
- Ensure standards for quality of the selling ceremony, customer service, and post sales service
- Effectively model personal presentation standards to lead as an example that is consistent with brand requirements 
SALES / BUSINESS MONITORING
- Manage and motivate the team to increase sales and deliver productivity 
- Manage stock levels to ensure sufficient merchandise is available to achieve targets 
- Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories 
- Liaise with Retail Management to set sales and KPI targets for the team 
- Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales
TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS:
- Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback
- Consistently coach, train, and develop the sales team to ensure a high-performance atmosphere
- Ensure all Company policies and procedures are adhered to and take the time to clearly message when they are not
- Submit weekly reports to the relevant stakeholders in US and Paris
- Build strong relationships with Bloomingdales, Kenzo stakeholders

Desired profile

Experience required : Minimum 2 years
EXPERIENCE & EDUCATION:
- 3+ years' experience in a luxury or contemporary retail environment, with a minimum of 2 years directly managing people
- Previous work experience with a European and/or Luxury brand strongly desired
- Entrepreneurial perspective and ability to succeed in fast changing environments
- College Degree preferred
- Ability to analyze selling reports and identify business trends and opportunities
- Proven experience driving positive customer interactions
- Strong verbal and written communication skills and excellent organizational skills
- Passion to inspire and influence a team with a high level of integrity and professionalism
- Flexibility to work a retail schedule including evenings, weekends and holidays