LVMH - Client Advisor [Fendi Selfridges] - LVMH - City of London - Wizbii

LVMH - Client Advisor [Fendi Selfridges]

  • By LVMH
  • City of London (United Kingdom)
  • Business / Sales
2018-09-05T15:41:45+0000

Job description

Company : Fendi UK
Business group : Fashion & Leather Goods
Mission statement
We are looking for a Client Advisor for Fendi Selfridges boutique. As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. 
Main Responsibilities
 Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 
Sales Performance 
- Monitor individual sales and achieve performance target and KPI by Store Manager
- Provide customer feedback on products
- Engage in upselling, cross selling and multiple selling for all product categories 
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.
Mission statement
We are looking for a Client Advisor for Fendi Selfridges boutique. As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. 
Main Responsibilities
 Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 
Sales Performance 
- Monitor individual sales and achieve performance target and KPI by Store Manager
- Provide customer feedback on products
- Engage in upselling, cross selling and multiple selling for all product categories 
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.

Seeked profile

Experience required : Minimum 5 years
 
- Minimum 5 years' experience in Retail Furniture industry with at least 2 in Luxury Sale,
- Bachelor's Degree or equivalent is preferred,
- Manages his/ her image standards on a high level,
- Strong selling and communication skills are necessary,
- Excellent relationships skills, self-reliant, friendly and patient,
- Organization, professionalism, self-confidence,
- Strong customer service skills,
- Computer skills and Retail management system knowledge,
- Goal oriented approach, multitasking,
- Strong knowledge and/or interest for fashion/luxury industry,
- Fluent English mandatory plus another foreign language is a plus

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About LVMH

Leader mondial du luxe, LVMH déploie, depuis sa création en 1987, un modèle marqué par son dynamisme. 

1190 vacancies open at LVMH

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