LVMH - Client Advisor [Fendi Heathrow T4] - LVMH - London - Wizbii

LVMH - Client Advisor [Fendi Heathrow T4]

  • By LVMH
  • London (United Kingdom)
  • Business / Sales

Job description

Company : Fendi UK
Business group : Fashion & Leather Goods
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Responsibilities
Sales Performance 
- Engage in upselling, cross selling and multiple selling for all product categories 
- Monitor individual sales and achieve performance target and KPI 
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 
Store Operations 
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 
Store Management 
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 
Store Maintenance 
- Maintain a safe and clean store environment and implement daily housekeeping duties.

Seeked profile

Experience required : Minimum 2 years
- 2-5 years' experience in Fashion/Luxury Sale
- Bachelor's Degree or equivalent is preferred
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English mandatory and another foreign language is an advantage.

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About LVMH

Leader mondial du luxe, LVMH déploie, depuis sa création en 1987, un modèle marqué par son dynamisme. 

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