Company : Fendi UK
Business group : Fashion & Leather Goods
We are looking for a Client Advisor for Fendi Amsterdam in our PC Hoftstraat boutique opening Summer 2018. As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
- Monitor individual sales and achieve performance target and KPI by Store Manager
- Provide customer feedback on products
- Engage in upselling, cross selling and multiple selling for all product categories
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.