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LVMH - Client Advisor [FENDI Harrods - LG & ACC Department]

  • London (Greater London)
  • Ventes

Description de l'offre

Company : Fendi UK
Business group : Fashion & Leather Goods
Mission statement
We are looking for a Client Advisor for Fendi Amsterdam in our PC Hoftstraat boutique opening Summer 2018. As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. 
Main Responsibilities
 Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 
Sales Performance 
- Monitor individual sales and achieve performance target and KPI by Store Manager
- Provide customer feedback on products
- Engage in upselling, cross selling and multiple selling for all product categories 
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.

Profil recherché

Experience required : Minimum 2 years
- Minimum 5 years' experience in Retail Furniture industry with at least 2 in Luxury Sale,
- Bachelor's Degree or equivalent in relevant field is preferred,
- Manages his/ her image standards on a high level,
- Strong selling and communication skills are necessary,
- Excellent relationships skills, self-reliant, friendly and patient,
- Organization, professionalism, self-confidence,
- Strong customer service skills,
- Computer skills and Retail management system knowledge,
- Goal oriented approach, multitasking,
- Strong knowledge and/or interest for fashion/luxury industry,
- Fluent English mandatory plus another foreign language is a plus