Collections Specialist

Job description

The Collections Specialist position is responsible for collections of outstanding accounts receivable dollars from the existing client base, as well as all other aspects of collections including resolving customer billing problems, and reducing accounts receivable delinquency.

Responsibilities

· Collects on past due accounts, establishes alternative payment plans, and recommends write-offs and legal pursuits.
· Reviews open accounts for collection efforts.
· Makes outbound collection calls in a professional manger, while keeping and improving customer relations.
· Resolves client billing issues and rescues accounts receivable delinquency, applying good customer service in a timely manner.
· Collects customer payments in accordance with payment due dates.
· Identifies issues attributing to account delinquency and discusses them with management.
· Reviews and monitors assigned accounts and all applicable collections reports and provides timely follow up on payment arrangements.
· Mails correspondence to customers to encourage payment of delinquent accounts.
· Faxes documents to accounts to follow up.
· Follows up with customers on discrepancies, partial payments, missing remittances, and other issues that arise.
· Reviews and releases sales orders for customers who have exceeded credit line.
· Prepares monthly customer open item statements.
· Calculates interest charges on past due amounts.
· Runs monthly customer aging reports and reconciles to general ledger.
· Prepares monthly management report on status of past due accounts.
· Reconciles affiliated balances quarterly utilizing the LIN ICS/SAB system.
· Prints, reviews, mails, and files invoices and credits.
· Checks customer credit and sets up new customer accounts.
· Maintains customer sales tax status in Tax Management software.
· Answers accounts receivable inquiries and follows-up.
· Backs up other Accounts Receivable Specialists(s).

Qualifications

· High School Diploma and two years’ experience of applicable corporate collections experience to include interaction with a large customer base or an equivalent combination of education and experience.
· Strong communication skills with customers and within all levels of the organization.
· Ability to work independently or with others, and ability to adapt to a fast changing environment. Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
· Strong math aptitude in addition, multiplication, subtraction, division, and percentages.
· Detail oriented and demonstrated ability to work accurately with numbers.
· Solid analytical skills, including detecting and resolving problems.
· Ability to write business correspondence.
· Ability to effectively present information and respond to questions from employees and customers.
· Working knowledge of sales tax regulations.
· Proficient in Microsoft Office products such as Word, Excel, Access and Outlook and in using Accounting related computer systems to enter data and process information.
· Experience in a telecommunications environment is preferred but not required.
· Quality of Work: Demonstrates concern for the accuracy and quality of work. Takes steps to correct mistakes, and uses feedback to improve overall performance.

Our Offer

A comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days.

Applications are only accepted via the online-portal www.liebherr.com .