After Sales Administrator

Job description

Responsibilities

·  Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
·  The construction of internal and external invoices using all relevant supplied information.
·  Inputting engineers' times to build up the cost bases for invoices and for payroll purposes.
·  Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
·  Identifying and implementing improvements to the after-sales administration process.
·  Collating information sufficient to support an internal or external invoice.
·  Perform and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
·  Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.

Competencies

·  A minimum of 5 GSCEs passes or equivalent including Mathematics and English
·  Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
·  To be a good, effective communicator verbally and by email at all levels
·  Have a strong customer service ethic with a positive and pro-active approach
·  Ability to use own initiative and be self-motivated
·  Excellent administrative skills with an understanding of the need for close control of engineering information, it's retrieval and communication
·  Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel
·  Must have the right to work in the UK
·  Please state Salary expectation upon applying
·  NO AGENCIES

Our offer

·  The opportunity to work with the industry-leading manufacturer. In a secure and progressive work environment. With Competitive salary, benefits, Training and personal development

Date of entry

30/03/2017