Senior Client Experience Manager (M/F/X) - Permanent Contract - Athens (Greece)

Job description

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world's most beautiful properties with unparalleled service.

In both iconic and unexpected destinations, we find the perfect home for each of our travelers. We prepare, shape, and customize each stay to create a fully tailored experience.
In doing so, we set a new standard in the luxury rental market, building a lasting relationship of trust with our clients.
Our teams are the central ingredient of our success. They design and craft each journey as a unique project. Our local teams travel the world to select the most remarkable homes, ensuring an unmatched welcome and service at each destination.


Role:
As a member of the Concierge team, the Pre-Arrival Concierge plays a key role in managing and supporting Le Collectionist guests before their arrival. Based in our Athens office, they will craft exceptional itineraries to ensure unforgettable on-site experiences in Greece. Additionally, with support from the local team, they will be responsible for sourcing, negotiating, and contracting the best suppliers that meet Le Collectionist standards.

Objectives:
Client Management and Support for Le Collectionist:
* Assist clients in organizing their stays by offering high-quality services and experiences.
* Provide quotes for services and experiences.
* Prepare and issue client itineraries.
* Ensure the smooth transmission of information and follow-up with local teams.
* Manage the seasonal team during the summer.

Strengthening and expanding the local partner network:
* Manage relationships with existing partners across multiple destinations.
* Expand the partner network and enrich the range of experiences in existing destinations.
* Update and create catalogs showcasing services and experiences in English or other languages if needed.
* Support the marketing team in updating destination guides with new restaurants and points of interest.

Administrative Responsibilities:
* Create and update all suppliers and pricing in the system.
* Generate quotes and invoices in the system.
* Draft itineraries in the system.
* Develop communication materials (catalogs).


Start Date: January 2025

Process:
1. HR Call
2. Interview Manager
3. Business Case
4. Interview with the N+2

Desired profile

* 2 to 5 years of professional experience.
* Strong focus on client satisfaction and loyalty, with excellent interpersonal skills and the ability to build relationships easily.
* Excellent oral and written communication skills in English, French is a plus.
* Passion for the luxury sector and a desire to work in event logistics.
* Strong commercial acumen and enthusiasm for sales.
* Open to candidates with unconventional backgrounds who thrive in team environments.
* Outstanding interpersonal skills and the ability to work autonomously.
* Highly organized with the ability to prioritize effectively.
* Versatile, creative, responsive, service-oriented, efficient, empathetic, and proactive.
* Team player with a passion for training new team members.


All our positions are open, with equal opportunities, to candidates requiring specific accommodations related to a disability.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.