Product Analyst

Job description

Description

The Product Analyst plays a critical role at the center of the digital platform’s Shop Capabilities Product Team, coordinating the continuous evolution of the Mast Global Digital Platform’s eCommerce capabilities that support the core shopping experience. Responsibilities span every aspect of Agile software development, including priority definition, planning, development, deployment, measurement, iteration, and support. This position is embedded with the dedicated Shop Capabilities Product Team, and reports to the team’s Product Owner. We seek a PA who is highly collaborative, engaging and expected to coordinate with other product teams with areas of dependency to drive delivery of these capabilities.

RESPONSIBILITIES

Planning

·  Contribute to the development of annual North Star Outcomes leveraging prioritized business and customer outcomes
·  Maintain a detailed understanding of eCommerce systems, data, processes, and the customer experiences they drive
·  Maintain a current understanding of relevant business and customer trends and pain points and Web KPI’s
·  Capture user stories and acceptance criteria to deliver defined outcomes
·  Coordinate planning, backlog grooming, and estimation; manage resource allocation and dependencies
·  Partner with technology teams to optimize and iterate on the underlying system architectures

Development & Product Team Operations

·  Work with the Product Owner to coordinate Product Team development activities to deliver North Star outcomes
·  Understand and implement Mast Global Digital’s Lean/Agile product processes, standards and tools
·  Utilize DevOps principles to create flow, make work visible, shorten feedback loops, find problems earlier and drive learning
·  Collaborate with core Platform teams and other brand product teams; track dependencies and leverage new capabilities
·  Coordinate with UX, front-end development, back-end development, and subject matter experts on design & development
·  Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Enterprise
·  Track development health and velocity using Agile tools; anticipate, track, escalate and mitigate risks or blockers
·  Drive quality, compliance, and rapid response to customer or business issues
·  Coordinate and/or lead agile ceremonies including the daily team scrums
·  Ensure site stability and operational integrity via participation in team-based on call rotations and defect triage

Qualifications

·  Organized, structured, analytical and logical; strong problem-solving skills 
·  Comfortable working with distributed teams balancing Lean/Agile Product practices with fixed-timeline campaign and/or Enterprise Projects
·  Experience working with API/microservices architecture and CI/CD environment
·  Comfortable managing through gray areas to define new working relationships and define processes for cross-team collaboration
·  Good understanding of eCommerce platform technology and commerce KPIs
·  Familiarity with eCommerce leaders and best practices
·  Familiarity with User Experience research and design best practices 
·  High curiosity and learning orientation; uses qualitative and quantitative methods to assess performance & customer experience 
·  Excellent written and oral communication skills, including relationship management, presentation, facilitation, and decision support

EXPERIENCE REQUIRED
• 2+ years Business Analyst or Product Analyst experience, preferably in Agile software development
• 2+ years’ experience with consumer-facing digital products/properties
• Business-to-consumer eCommerce experience (specialty retail/beauty/fashion/apparel a plus)

REPORTS TO
• Mast Global Digital, Personalization Product Owner

STAFF RESPONSIBILITES
• None

LOCATION/TRAVEL
• Columbus, Ohio based 
• Occasional travel between domestic offices

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.