Web Product Analyst

Job description

Description

Mast Global, a wholly owned division of Lbrands, is a high-performance organization that brings together the production and sourcing, logistics, information technology and digital functions for the enterprise. Together, Mast is the engine that powers Lbrands by providing the solutions and capabilities that help to “make, move and enable” our world-renown products and brands: Victoria’s Secret, Pink, and Bath & Body Works. With more than 40 years of experience, Mast Global is known worldwide as a premier supply chain organization with a reputation for innovation, speed, efficiency and quality. Our teams strategically source and develop intimates, apparel, accessories and gifts, home fragrances and personal care products that create an emotional connection and brand loyalty with our customers.

The Product Analyst plays a critical role at the center of a brand’s dedicated Web Product Team, coordinating the continuous evolution of the brand’s ecommerce experience, building on a core set of Digital Platform capabilities. Responsibilities span every aspect of Agile software development, including priority definition, planning, development, deployment, measurement, iteration, and support. This position is embedded with the dedicated brand Web Product Team, and reports to the Director, Digital Platform Operations. 

RESPONSIBILITIES:

Planning:

·  Contribute to the brand’s Web Roadmap of prioritized business and customer outcomes

·  Maintain a current understanding of relevant business and customer trends and pain points and Web KPI’s
·  Capture user stories and acceptance criteria to deliver defined outcomes
·  Coordinate planning, backlog grooming, and estimation; manage resource allocation and dependencies

Development & Product Team Operations:

·  Coordinate Web Product Team development activities to deliver brand Roadmap outcomes

·  Understand and implement Mast Global Digital’s Lean/Agile framework, standards and tools
·  Collaborate with core Platform teams and other brand product teams; track dependencies and leverage new capabilities
·  Coordinate with UX, front-end development, and subject matter experts on design & development 
·  Track development heath and velocity using Agile tools; anticipate, track, escalate and mitigate risks
·  Ensure quality, compliance, and rapid response to customer or business issues
·  Lead daily team scrums

Qualifications

·  Organized, structured, analytical and logical; strong problem-solving skills 
·  Comfortable working with distributed teams balancing Lean/Agile Product practices with fixed-timeline campaign Projects
·  Good understanding of ecommerce platform technology and commerce KPIs
·  Familiarity with User Experience research and design best practices 
·  High curiosity and learning orientation; uses qualitative and quantitative methods to assess performance & customer experience 
·  Excellent written and oral communication skills, including relationship management, presentation, facilitation, and decision support

EXPERIENCE REQUIRED:

·  2+ years Business Analyst or Product Analyst experience, especially in Agile software development
·  2+ years’ experience with consumer-facing digital products/properties
·  Business-to-consumer eCommerce experience (specialty retail/beauty/fashion/apparel a plus)

REPORTS TO:

·  Director, Mast Global Digital Platform Operations

STAFF RESPONSIBILITES:

·  None

LOCATION/TRAVEL:

·  New York or Columbus, Ohio based 
·  Occasional travel between domestic offices

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.