Customer Experience Intern

Job description

Laundryheap is a startup revolutionising the laundry and dry cleaning industry. We pick up, wash & deliver clean clothes within 24 hours. Customers can easily book a pickup using our web application. Being part of a small team, you will have a key role in further shaping the company.

The internship will last for a period of 3-6 months with opportunities for full-time employment and it will suit candidates with entry/mid level experience, looking to join a growing start up environment, where they can develop new skills and polish their existing ones.

THE ROLE:

Our customers are the most important part of our business, so we need to make sure they receive the best service and treatment. We are looking for someone who can:

• act as the first point of contact for client queries, both via email and live chat (Zendesk).
• provide the best possible customer experience.
• work directly with the Operations team for solving customer queries.
• assist the Customer Development Manager in improving customer service processes and retention rate.
• keep the FAQ and overall content of the website up to date.
• share ideas, assist the team when needed: help is always appreciated.

YOU:

• have excellent writing and communication skills and you are fluent in English (written and spoken)
• love learning new things and you are a fast learner
• have experience working with Zendesk (preferably, but not mandatory)
• can work independently under limited supervision, but know how to be part of the team when needed
• are customer focused, and you always try to go the extra mile

WE OFFER:

• training and assistance
• monthly travel card
• weekly team activities
• flexible environment
• you can use the service anytime

APPLICATION INSTRUCTIONS

When submitting your CV, please include short answers to the following questions:

1. What makes a good customer experience?
2. How far can you go in order to make a customer happy?
3. What differentiates you from everybody else?