Customer sucess Manager

Description de l'offre

Who is the Customer Success Manager ? One of the key asset of the Operation Team, Customer Success Manager is in touch with users : you will manage the activity of this company !

Many fields :
- Be the first point of contact for passengers through our Chat, Phone and Email support
- Match Passengers with Pilots, help passenger to find the perfect flight
- Improve passenger UX by collecting feedbacks and work with the dev team
- Build a strong CRM to manage the activity

Other missions of the Customer Success Manager :
- Work with Customer Success Manager UK and DE to set up common strategies
- Work with the Pilot Manager and marketing team.
- Work on marketing campaigns for passengers : emailings, newsletter etc.

Profil recherché

- Good communication skills : very good written, comfortable on phone
- Curious and autonomous
- Native French
- Bachelor or Master degree
- Strong interest in the start-up world
- Multitasker, motivated, ability to work well alone and with others

À propos de La Relève

This company is Europe’s leading flight sharing platform. We connect private pilots with passengers so they can share the cost and the passion of a flight. Founded in July 2015 by a pilot from
Polytechnique, an aeronautical engineer from Supaero and a German web developer, This company has more than 100,000 users, is active in France, Germany and the UK, and makes private aviation accessible again.