Customer Success Manager

Description de l'offre

About

AB Tasty helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users.

AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and user experiences across digital properties.

We must be on to something, since we're proud to say we have:

·  600+ customers (Sephora, Land Rover, Cartier, Ashley HomeStore...)
·  170 employees in 6 countries on 3 continents (Americas, Europe, Asia)
·  Raised 24M€
·  Bonus: we're nice, too, we promise!

2 prerequisites if you want to join the AB Tasty team:

·  Be a genuinely nice person! (we take this one seriously, it's half the battle in the recruitment process)
·  Have a passion, whatever it may be :)

What you will do

* What you will do

Reporting to the Head of Customer Success France, you will:

• Be responsible for the management of a customer portfolio following implementation
• Help build loyalty by creating an excellent relationship with existing customers
• Undertake operational and methodological training for major accounts
• Support clients in creating and implementing tests and personalization campaigns
• Analyse and identify new areas for optimisation following data analysis
• Maximise your portfolio’s expansion while minimizing churn and contraction
• Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we are looking for

What we are looking for

• University degree in Business, Economics, IT or Marketing
• Minimum of 1-2 years’ working experience in a related field
• Excellent verbal and written communication skills in English
• Analytical thinker who is able to translate complex data into profitable marketing plans
• Knowledge of HTML, CSS, and JavaScript
• Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
• Ability to travel
Bonus points if…
• You have previous experience in testing, personalization and/or analytics

Additional Information

·  Contract type: Full-Time
·  Start date: 15 October 2018
·  Location: Paris, France (75003)
·  Education Level: Master's Degree
·  Experience Level: > 2 years