Decleor Beauty Therapist - Essie Nail Bar Leeds
Belfast (Belfast) Sales
Job description
Decleor Beauty Therapist
As a Decleor Beauty Therapist you are the face of the brand and the first point of contact with the customer.This role requires a sense of excellence as you assist the customer with finding the product, treatments or service that is perfect for them.You will be responsible for driving retail sales, and working as a team to hit counter targets.
Master Category Knowledge
· Have a full understanding of all Decleor products and Treatment
· Attend, engage and participate in all brand training, and implement afterwards
· Monitor Icon products on a daily basis
· Be aware of competitor's products and activity, communicating relevant information to line manager
· Have detailed knowledge and awareness of the beauty market
Execute Business & Operations
· To be fully aware and accountable for achievement of personal targets and company KPi's
· Complete all personal paperwork accurately, legibly and on time
· Be aware of and abide by store rules and regulations
· Closely monitor stock levels, following retailer guidelines, raising issues to line manager
· Assists the line manager and store management team in all aspects of the business
· Prepare well for launches/activity and treatments
Drive Selling Process/Techniques
· Deliver excellent service at all times, inviting customers back for a return appointment and treatments
· Maximise selling during heavy traffic periods; delivering a excellent service
· Make appropriate, personalised product, treatment and sample recommendations
· Have a strong focus on link selling and the recruitment of new customers
· Use confident communication and presentation skills when dealing with customers. Follow the company's strategy on counter/in store, such as the Decleor Customer Journey
· Assist customers by finding substitutions for returned products and/or out of stock items
· Regularly communicate Retail and KPI achievement updates to line manager
Foster Service Attitude
· Creates long-term relationships with customers and nurtures repeat business
· Ensures customer communication standards are met
· Completes all necessary steps of the Decleor customer journey
· Implements customer record system for maximum customers and business benefit
· Follow grooming guidelines to promote brand image
· Maintain a clean and hygienic work area and adhere to hygiene rules on counter and the treatment room
Leadership
· Fosters team spirit
· Coaches peers when appropriate
· Share know-how and experience
· Work effectively with colleagues in store, in the field and at head office.
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