Atelier Cologne Maison Margiela Fragrance expert, Brown Thomas Dublin (37.5 hours, Permanent Contract) - L’Oréal - Belfast - Wizbii

Atelier Cologne Maison Margiela Fragrance expert, Brown Thomas Dublin (37.5 hours, Permanent Contract)

Job description

Fragrance Expert

Established in 2009, Atelier Cologne is the first Maison de Parfum creating Pure Perfumes inspired by the legendary Eau de Cologne. The founders, Sylvie Ganter and Christophe Cervasel, gave birth to a new olfactive family, “Cologne Absolue”. For the first time, citruses are blended with the most precious natural raw materials for perfectly balanced creations and outstanding lasting power. Each Cologne Absolue tells the story of treasured emotions and powerful memories.

As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You’ll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.

Master Category Knowledge

Have a full understanding of all ATELIER COLOGNE products and update the team’s product knowledge where necessary, primarily for ATELIER COLOGNE’s fragrance ranges

Attend, engage and participate in all brand training, and implement afterwards

Monitor Icon products on a daily basis

Be aware of competitor’s products and activity, communicating relevant information to line manager

Have detailed knowledge and awareness of the fragrance market

Promote the brand expertise in fragrance

Execute Business & Operations

Complete all personal paperwork accurately, legibly and on time

Be aware of account and personal targets and key performance indicator targets

Closely monitor stock levels, following retailer guidelines, raising issues to line manager

Offer creative ideas to generate new business; with focus on product launches and anniversaries

Be aware of and abide by Boutique rules and regulations

Drive Selling Process/Techniques

Deliver luxury service at all times, inviting customers back for a return appointment

Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragrance

Make appropriate, personalised product and sample recommendations

Have a strong focus on link selling and the recruitment of new customers

Use confident communication and presentation skills when dealing with customers

Maximise selling during busy periods by traffic stopping

Develop the fragrance business to ensure gain in market share and increase counter and brand ranking

Foster Service Attitude


§Show passion for people and products

§Follow grooming guidelines to promote brand image

§Maintain a clean and hygienic work area and adhere to hygiene rules

§Ensures customers communication standards are met

§Ensure all customers receive the highest level of service, completing all necessary steps ofcustomerstransactions

§Fosters team spirit

§Coaches peers when appropriate

§Leads by example

§Share know-how and experience

§Work effectively with colleagues in Boutique in the field and at head office.

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