KGS-RC-Resource Management | Trainee | 6 months

Job description

Role & Responsibilities

The candidate will need to perform:

• Various analysis on weekly / monthly basis

• Handle forecasting and real time allocation of work

• Sound Workforce Management knowledge

• Handling management reports

• Knowledge related to any of the Workforce Management tools will be an additional advantage

• Perform monthly / weekly metrics analysis

The candidate will also be responsible for:

• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests.

• Conducting periodic trainings; preparing/reviewing/updating the knowledge base/training material/ Process documents

>> The Individual

• 0-1 years of experience (in any domain)

• Sound knowledge in MS Excel,

• Ability to understand and identify key issues from both summary and detailed data.

• Knowledge of MS Visio and MS Project would be an added advantage.

>> Qualification

• Bachelor's degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE

• The candidate is expected to have strong verbal and written communication skills

• The candidate is expected to have reasonable awareness of IT tools & applications