ASK Assistant

Job description

Job Title: ASK Assistant
Role Type: Perm
Working Hours: 5 days per week, 7 hours per day
Location: Cardiff

KPMG Overview:

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Summary of Role Purpose:

Administrative Services KPMG (ASK) is a core service within the Business Support Group (BSG).

The ASK team provides responsive support to eligible employees on a number of transactional tasks across the UK.

As a key member of the ASK team, providing first class customer service, you will be aligned to a specific area / office undertaking a full range of in-office tasks and activities, supporting stakeholders and working closely with Business Support colleagues. Within this role, you will have the opportunity to network with a variety of internal teams and external organisations, enhancing your skills, knowledge and expertise.

ASK enables our clients to focus on their core business objectives and spend less time on administrative tasks – an effective strategy that contributes to KPMG’s goal of driving growth through operational excellence and efficiency.

Description of the role :
— Be the first point of contact for in-office ASK administrative support
— Build a comprehensive knowledge of your local teams business and develop an understanding of KPMG’s processes and procedures
— Scan, photocopy and bind documents (not via Document Production Centre)
— Co-ordinate the collection of printing and binding of documents via Document Production Centre
— Support the distribution of incoming post (including electronic post), highlight/manage urgent post and date stamp as required
— Barcode, receive and return PaperChase files, sending off-site as required
— Ensure all filing systems, archive records are accurate and hard copy filing completed for location
— Label courier packages and take to the courier collection point
— Hand deliver documents
— Assist with hard copy filing
— Update location activity shared calendars
— Complete research and collate information
— Provide Filesite support, including uploading documents and providing access to folders
— Assist and support BSG colleagues when organising local events
— Meet and greet clients / KPMG colleagues as necessary
— Support and assist ASK Administrators/stakeholders with visa applications
— Carry out any other ad hoc location-based administrative tasks as and when required
— Answer all calls promptly and politely in accordance with KPMG’s policy, ensuring that accurate and detailed messages are taken and distributed and that all queries are dealt with professionally and effectively
— Support ASK Administrators and BSG colleagues with ad-hoc requests
— Assist local reception / facilities teams as required

Role dimensions

Leadership & Management:

- BSG and KBS Ambassador
- Ambassador for change, educating stakeholders as necessary
- Full understanding of KPMG processes and procedures
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.
Stakeholder Interaction & challenges:

- Communicate effectively with clients to ensure expectations and service delivery parameters
- Confident negotiation skills with ability to set clear and realistic customer expectations
- Excellent communication to build strong and lasting internal and client relationships
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working
Impact, Risk, Accountability & Governance:

- A role model for customer service culture across BSG and KBS
- Complete all mandatory and risk training
- Meet all deadlines during performance development cycle
- Live the KPMG values
Essential Experience
— Preferred qualifications of 5 GCSE / O Levels or equivalent at grade A to C including Mathematics and English

Desirable
— Previous customer service experience
— Experience of working in a team environment
— Knowledge of administration support service

Expertise / Technical role requirements
— Beginnner to intermediate skills in Microsoft PowerPoint, Excel and Outlook would be a benefit
— Ability to accurately audio and copy type
— Ability to minute / note take effectively
— A willingness to gain knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPD and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous

Skills:
— A team player
— A good understanding of what good looks like and experience of customer service
— Flexible and easily able to adapt to change
— Organised and able to prioritise tasks in accordance with deadlines
— Excellent communicaton
— Technically fluent and embracer of all new and evolving technologies