Seafreight Customer Service Representative
Befristeter vertrag Köln (Regierungsbezirk Köln) Administration
Job description
Seafreight Customer Service Representative
Edmonton
Job Description:
We are currently looking for a Seafreight Customer Service Representative to join our Seafreight Team in our Edmonton office.
The Customer Service Representative (CSR) is a hands on role, handling seafreight shipments, liaising with customers and ensuring that freight is collected and delivered on time. The CSR is responsible for developing and maintaining strong relationships with customers and is essential in ensuring that they are satisfied and that their needs are met. The CSR will work collaboratively with internal colleagues, resolving issues that may arise, providing proactive solutions and driving continuous process improvement.
Responsibilities:
· Provide first level, front line communication to clients and Kuehne + Nagel offices to meet customer service and administration requirements.
· Communicate in a proactive, prompt, professional manner;
· Pursue continuous improvement opportunities;
· Liaise with sales team in order to understand customers' needs and expectations;
· Support the SOP / CP (customer profile) creation within KN organization and update the system Business Profile;
· Maintain frequent contact and visit customer(s), participate in customer meetings and Quarterly Business Reviews as required;
· Develop new business opportunities in conjunction with the local sales team;
· Ensure all documentation processing is performed according to client requirements in an accurate and timely manner;
· Ensure customer quotations are available, review selling and buying rates to maximize GP;
· Arrange bookings as per customers' requirements and communication for specific client service requests;
· Document, investigate and resolve customer concerns in a timely fashion, document shipping errors;
· Prepare and distribute customer tracing reports, Coordinate KPI reports;
· Arrange for customer payment of transportation, storage and any other related charges;
· Arrange for insurance coverage for cargo.
· Gather customer claim documents and facts if claim is involved;
· Close and review file to ensure all internal processes are adhered to;
· Follow policies, procedures, standards, and ensure compliance with transport regulations;
· Review Work Instructions periodically and update as required to reflect changes and ensure compliance with the QMS/ISO;
· Other duties as may be assigned from time to time by the company.
Qualifications :
• College diploma or University degree in business, Transportation Administration or International Commerce preferred;
• 2+ years' experience in the Freight Forwarding/Transportation business;
• Customer Service Representative and/or Administrative experience relative to freight traffic;
• Working knowledge of Incoterms and payment termst;
• Excellent communication skills (both oral and written);
• Good planning and organization skills; ability to multitask and be a self-starter;
• Ability to maintain focus work on multiple projects and deadlines;
• CIFFA I + II certificates is considered an asset;
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition
reimbursement, excellent training programs and a highly dynamic and global work environment.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
At this time we are considering only local candidates who are able to work without employer sponsorship.
No agencies or phone calls, please. Only those candidates whose experience best meets our
requirements will be contacted.
Kuehne + Nagel Ltd. is an Equal Opportunity Employer.
About Kuehne + Nagel
With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com
Learn more >>
kncareers.com
Reference Number: req47516
Desired profile
Seafreight Customer Service Representative
Edmonton
Job Description:
We are currently looking for a Seafreight Customer Service Representative to join our Seafreight Team in our Edmonton office.
The Customer Service Representative (CSR) is a hands on role, handling seafreight shipments, liaising with customers and ensuring that freight is collected and delivered on time. The CSR is responsible for developing and maintaining strong relationships with customers and is essential in ensuring that they are satisfied and that their needs are met. The CSR will work collaboratively with internal colleagues, resolving issues that may arise, providing proactive solutions and driving continuous process improvement.
Responsibilities:
· Provide first level, front line communication to clients and Kuehne + Nagel offices to meet customer service and administration requirements.
· Communicate in a proactive, prompt, professional manner;
· Pursue continuous improvement opportunities;
· Liaise with sales team in order to understand customers' needs and expectations;
· Support the SOP / CP (customer profile) creation within KN organization and update the system Business Profile;
· Maintain frequent contact and visit customer(s), participate in customer meetings and Quarterly Business Reviews as required;
· Develop new business opportunities in conjunction with the local sales team;
· Ensure all documentation processing is performed according to client requirements in an accurate and timely manner;
· Ensure customer quotations are available, review selling and buying rates to maximize GP;
· Arrange bookings as per customers' requirements and communication for specific client service requests;
· Document, investigate and resolve customer concerns in a timely fashion, document shipping errors;
· Prepare and distribute customer tracing reports, Coordinate KPI reports;
· Arrange for customer payment of transportation, storage and any other related charges;
· Arrange for insurance coverage for cargo.
· Gather customer claim documents and facts if claim is involved;
· Close and review file to ensure all internal processes are adhered to;
· Follow policies, procedures, standards, and ensure compliance with transport regulations;
· Review Work Instructions periodically and update as required to reflect changes and ensure compliance with the QMS/ISO;
· Other duties as may be assigned from time to time by the company.
Qualifications :
• College diploma or University degree in business, Transportation Administration or International Commerce preferred;
• 2+ years' experience in the Freight Forwarding/Transportation business;
• Customer Service Representative and/or Administrative experience relative to freight traffic;
• Working knowledge of Incoterms and payment termst;
• Excellent communication skills (both oral and written);
• Good planning and organization skills; ability to multitask and be a self-starter;
• Ability to maintain focus work on multiple projects and deadlines;
• CIFFA I + II certificates is considered an asset;
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition
reimbursement, excellent training programs and a highly dynamic and global work environment.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
At this time we are considering only local candidates who are able to work without employer sponsorship.
No agencies or phone calls, please. Only those candidates whose experience best meets our
requirements will be contacted.
Kuehne + Nagel Ltd. is an Equal Opportunity Employer.
About Kuehne + Nagel
With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com
Learn more >>
kncareers.com
Reference Number: req47516