If you are looking to develop into a Global company, join Kuehne + Nagel and reach your goals with us.
We challenge ourselves to continue reinventing ourselves to give them the best. You feel identified? Join the challenge with us.
- Coordinate and adequately manage the workload among the team, assigning the necessary resources to each customer in order to optimize customer service and productivity.
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Customer Complaint Management
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale team; Establishment of an operative customer relationship (sales support)
- Customer Reporting (creating, refining and reviewing reports)
- Full Profit & Loss Responsibility (drives financial development)
Your Skills and Experiences