Offers “Kn Portal”

Expires soon Kn Portal

Sea Logistics Teamleader (Key accounts)

  • Santiago, CHILE
  • Sales

Job description

If you are looking to develop into a Global company, join Kuehne + Nagel and reach your goals with us.

Your Role

We challenge ourselves to continue reinventing ourselves to give them the best. You feel identified? Join the challenge with us.

Your Responsibilities

- Coordinate and adequately manage the workload among the team, assigning the necessary resources to each customer in order to optimize customer service and productivity.

- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction

- Shipment Management: Qualification and entry of customer orders into the operational execution process

- Customer Complaint Management

- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

- Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order

- Customer Data Management: Maintenance and integration of customer data in the KN systems

- Operational Customer Relationship Management: knowledge exchange with the sale team; Establishment of an operative customer relationship (sales support)

- Customer Reporting (creating, refining and reviewing reports)

- Full Profit & Loss Responsibility (drives financial development)

Your Skills and Experiences

Bachelors Degree

English 
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