Offers “Kn Portal”

18 days agoKn Portal

Sea Logistics Operational Care Team Expert Import - Supervisor Title

  • Milano (Milano)
  • Teaching

Job description

Are you a Senior Import Freight Forwarding profile? Do you have experience in People Management? For our Milan Office, we are looking for a Sea Logistics Operational Care Team Expert Import - Supervisor #SeaLogistics

Your Role

The ideal candidate will be responsible for coordinating transport activities by executing the necessary bookings with our partners through origin offices. S/he will monitor team's performance and all of these activities which are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

Your Responsibilities

  • To instruct origin office for booking activities generating highest profit possible and fulfilling customer's expectation
  • To complete shipment details in our internal data management system (Carrier/ Vessel, Item description, etc) 
  • To perform custom clearance activities and ensure duty invoicing and collection 
  • To coordinate with hauliers and carriers in order to perform delivery activities as per customer's request maximizing our profit
  • To update shipment details into internal tools to ensure customer's visibility and respecting operational process  
  • To ensure a proper communication flow with Customer Care in order to maintain customers updated on shipment status
  • To immediately report problems, operation disputes or discrepancies to the direct report and manage 1st level escalation (internal/external)
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered  - Initiate and resolve any rate discrepancies 
  • To monitor team's performance and support team in case of need
  • To support the Customer Care team in resolving complaints 
  • To perform financial as per existing guidelines ( invoicing, gp confirmation, invoices acknowledge , fsl preparation) 

Your Skills and Experiences

  • Import Freight Forwarding background is a must-have
  • 5/10 years of experience in Sea Logistics Field
  • 1 / 2 years of experience in People Management
  • Fluency in English
  • High level of attention to details
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