Offers “Kn Portal”

11 days agoKn Portal

Sea Logistics Operational Care Apprentice

  • Apprenticeship
  • Birmingham (West Midlands Combined Authority)
  • Sales

Job description

Have you ever wondered how the latest gadget you ordered arrived at your door or how the supermarket shelves are always full? The answer is through the work of an International Freight Forwarder. Kuehne+Nagel is a Top Logistics freight forwarder. In the modern world of next day delivery and where the purchase of almost anything is only a click away, our International Freight Forwarding teams work all year round to plan the transportation of goods across the world by air, sea and land on behalf of our customers. We have an exciting new opportunity for an Apprentice to join our Sea Logistics Central Invoicing processing team based in Aston, Birmingham.

Your Role

As a key member of the Sea Logistics Central Invoice Processing team you will play an integral part in resolving any invoice queries or disputes to enable invoices to be processed. Our queries range from operational queries, to trade rate queries and to supplier disputes - some queries may be a combination of all of these.

Your Responsibilities

  • Identify the query or invoice dispute of invoices and update relevant systems
  • Contact the relevant suppliers with disputes via telephone and email in line with the required format/query template
  • Regularly update and maintain reports in line with role requirements and relevant Key Performance Indicators (KPIs)
  • Highlight areas of improvement and escalate any issues to line manager
  • Build strong working relationship with branch operational teams and their suppliers
  • Performing any other duties agreed with your manager as and when necessary
  • To understand and adhere to national and local Health and Safety policies & procedures

Your Skills and Experiences

  • Five GCSEs at grades 3 – 9 / A*-D (including Maths & English)
  • Strong organisational skills and IT skills
  • Self-disciplined, proactive and motivated
  • Able to work at a fast pace, with efficiency and accuracy
  • A willingness to learn, a positive attitude and drive to succeed
  • Excellent team player, focused on providing customer excellence.
  • Polite and professional telephone manner and email etiquette
  • Logical, investigative mindset with a tenacity to identify and solve problems

Good Reasons to Join

You’ll be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits, and an Apprentice NUS discount card. We will support you to achieve your Business Admin Level 3 qualification, which will give you a brilliant grounding in everything from communication to systems. If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.","industry":"Logistics

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