Offers “Kn Portal”

18 days agoKn Portal

Sea Logistics Manager Export, Customer Care Title

  • 深圳市 (Shenzhen)
  • Logistics

Job description

Being world number one in Sea Logistics does not mean we rest on our laurels. Our Sea Logistics team relentlessly grow the business and market share through continuous business and product innovation. We are also committed to complete carbon neutrality by 2030. If this resonates with you, this could be an excellent opportunity to be a part of our ongoing success story.

Your Role

In this role, you will be directing +optimizing your local customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features.

Your Responsibilities

  • Drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish +strengthen operational relations with customers.
  • Provide, document and follow-up on quotations for existing business in line with the pricing strategy.
  • Ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
  • Consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
  • Collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • Drive continuous improvement of processes +controls to improve service levels and efficiency.
  • Document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
  • Ensure delivery against all financial targets +strategic objectives.

Your Skills and Experiences

To be considered, you must display strong conflict resolution, problem solving, analytical skills and are able to communicate your ideas effectively to obtain buy in from your stakeholders. You should possess at least 3 years of leadership experience in Freight forwarding Sea Logistics, and have demonstrated the ability to organise multiple projects successfully. Good command of English is required.

Good Reasons to Join

We are interested in individuals who possess strong leadership and organizational skills, and want to inspire and challenge the status quo. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to sharpen your forwarding expertise, start a conversation with us and click apply today!","industry":"Logistics

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