Offers “Kn Portal”

34 days agoKn Portal

Sea Logistics - Field Sales Title

  • 武汉市 (江岸区 (Jiang'an))
  • Teaching

Job description

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

  • To own, monitor + drive all sales activities of the field + inside sales organization.
  • To focus on customer facing activities + be actively involved in the generation of sustainable new business opportunities with a clear focus on SME.
  • To align the sales efforts with Customer Care Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
  • To monitor competitor activity by gathering+ communicating current information on pricing + products. 
  • To report customer complaints to the CCL team and support resolution as required.
  • To align with the CCL colleagues when onboarding new customers.
  • To maintain + update the most relevant customer information in internal systems.
  • To regularly review customer portfolios with the CCL Managers + Teams.
  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCLs.

Your Skills and Experiences

Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success. You will be selected for this role because of your knowledge across our operations + the key attributes we are looking for is improvement focus and excellent communication.

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.","industry":"Logistics

Make every future a success.
  • Job directory
  • Business directory