Offers “Kn Portal”

Expires soon Kn Portal

Sea Logistics Customer Care

  • Yangon, BURMA
  • Sales

Job description

Drive the strategy of KN+Next Gen in Asia Pacific.

Your Role

Sea Logistics Customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.

Your Responsibilities

·  To pro actively advise and consult to ensure customer satisfaction
·  Qualification and entry of customer orders into the operational execution process Complaint Management
·  Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
·  Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
·  Maintenance and integration of customer data in the KN systems
·  Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
·  Reporting (creating, refining and reviewing reports)

Your Skills and Experiences

·  Bachelor’s degree in Business Administration, Logistics or related field.
·  Minimum 2-3 years’ experience in the Sea Logistics, Forwarding or shipping industry.
·  Self-motivated, creative, energetic and hard-working   
·  Good analytical & organizing skills
·  Good decision making & problem solving skills
·  Good command of written and spoken English

Good Reasons to Join

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.","industry":"Logistics","datePosted":"2020-09-01T00:00:00.000Z

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