Offers “Kn Portal”

Expires soon Kn Portal

Regional Operational Key Account Manager

  • CHINA
  • Sales

Job description

We take pride in being a leader of our industry by placing our customers first. If you care about providing exemplary levels of service, this role may be the next step in your career development.

Your Role

This position is critical for ensuring we provide the highest levels of operational support to our customers. You will work towards process improvements with a focus on operational excellence.

Your Responsibilities

  • Lead in business and performance reviews (KPI) with customers and commercial lead. 
  • Manage and ensure compliance of key deliverables (KPI) with committed service levels.
  • Create and update Standard Operating Procedures (SOPs) at regional level and ensure country adherence.
  • Identify root cause and the necessary corrective action, and follow through the execution until problem resolution.
  • Participate in and organise regular performance review meetings with customers to conduct continuous improvement initiatives or innovation solutions.
  • Monitor operational and administrative processes such as rates administration, quote management, invoicing and claims handling.

Your Skills and Experiences

To be considered, you should have minimum 5 years of logistics operation experience and 2 years sales experience. You should possess strong interpersonal and influence skills, and be able to developing solutions that creates stronger and more effective service to clients. You have a track record in achieving set targets, manage projects with strong analytical and problem solving skills. You are a good team player and able to work in a multi-team environment.

Good Reasons to Join

We are looking for individuals who are customer-focused and solution-oriented. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!","industry":"Logistics

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