Offers “Kn Portal”

35 days agoKn Portal

Operational Care Specialists

  • Navi Mumbai, India
  • Teaching

Job description

You will be responsible for working closely with internal stakeholders + vendors to arrange + approve value added services (VAS) for our customers. Your scope of responsibilities will be determined by your country structure + your manager, consisting of some/all of the following tasks.

Your Role

You will be responsible for working closely with internal stakeholders + vendors to arrange + approve value added services (VAS) for our customers. Your scope of responsibilities will be determined by your country structure + your manager, consisting of some/all of the following tasks.

Your Responsibilities

  • To create/ complete shipment details in our internal data management system (Carrier/ Vessel, Item description, etc)
  • To coordinate with customer care, haulers and carriers
  • To create files for consolidation container  (Master / Single) 
  • To review and insure alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations,  compliance and rate and routing information into consideration
    To ensure profit maximization 
  • To immediately report problems, operation disputes or discrepancies to the direct report
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered  - Initiate and resolve any rate discrepancies
  • To work with Customer Care on account implementation, ensuring a smooth transition from sales to operations
  • To support the Customer Care team in resolving complaints

Your Skills and Experiences

  • 2-3 Years experience in corporate world preferably in Logistics/ Shipping industry
  • Good Logical reasoning
  • High level of attention to detail, communication skills
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