IT Support Engineer (Global Service Desk OGS)

Job description

We are looking for an IT Support Engineer to join our Global Service Desk department located in Tallinn.

Your Role

Are you someone looking to advance your career in IT? This opportunity offers you a solid foundation of IT skills and experience to prepare yourself for future advancement opportunities in IT. Come and join our Global Service Desk team!

Your Responsibilities

·  Administration and 2nd level support of corporate applications
·  System and process monitoring
·  Incident and problem handling in complex and distributed application environment
·  Solving reported and pro-actively found issues using support functions available within the supported systems / applications
·  Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis
·  Developing workarounds for business users until upcoming releases or emergency patches
·  Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution for the problem
·  Documenting and extending of knowledge base; ensuring Know-How transfer within the application support teams

Your Skills and Experiences

·  Professional education or degree in IT, or equivalent skills.
·  Strong English language skills, both written and verbal.
·  Excellent communication skills with all levels of staff within the organization and customer.
·  Unix / Windows / Database Know-How or strong desire to learn them.
·  Good analytical, troubleshooting and problem solving competencies, creative thinking, attention to detail and ability to solve issue quickly and accurately.
·  Good understanding of customer services and relationships, self-contained and target-oriented team player.
·  Ability to work in 17/5 (Monday to Friday, from 09:00 to 02:00 )
·  Beneficial skills: prior experience in IT support, or equivalent., experience with relational databases and SQL or ITIL Certification and experience working with ITIL compliant practices.

Good Reasons to Join

Your work will have a direct influence on the future of logistics and IT. We value teamwork, continuous learning and diversity, our working language is English. Your colleagues are experts who shape the IT industry in Estonia and worldwide. We are located in Tallinn, Estonia – the most digitalized place on Earth. Kuehne + Nagel opened its Corporate IT Center in Tallinn August 2012, located in new Technopolis district of Ülemiste City. Up to today we are more than 400 IT professionals and are still looking for new bright minds.","industry":"Logistics","datePosted":"2020-10-12T00:00:00.000Z