Offers “Kn Portal”

43 days agoKn Portal

Hosted Service Delivery Team Manager

  • IT development

Job description


Your Role

To manage a dynamic team with a strong focus on the services offshored to the Cebu SSC.

Your Responsibilities

  • Managing a dynamic team with a strong focus on the services offshored to the Cebu SSC, including but not limited to:
    1. Data management
    2. Shipment preparations
    3. Invoicing processes
    4. Customer reports
    5. Documentation
    6. Financial analysis
    7. Customs Clearance
    8. Systems and Process Support
  • Leading through positive change whilst driving an achievement culture, supporting the implementation and improvements outlined through the SSC's excellence program, sponsoring and championing Quality, Lean Six Sigma, and Continuous Learning.
  • Liaising with top management and stakeholders.
  • Building, developing and empowering the operations team, providing a balance of direction and autonomy ensuring clear responsibilities and levels of accountability for all staff with a team up to 20 direct reports.
  • Manage and develop Operations to meet targets at the optimum level of productivity and quality by the optimal usage of SALOG and/or other applications.
  • Establish and regularly review Project plans (including FTE budgets) and results measurements to ensure achievement of the business’ cost/profit objective.
  • To complete periodic process reviews with Gap Analysis, identifying improvements and implementation of the same, including restructuring of teams.
  • Support new systems implementations and trainings according to the inputs by Corporate Process and Systems.

Your Skills and Experiences

  • Bachelor's Degree in Engineering or Information Technology is required
  • Further studies related to logistics or supply chain is an advantage
  • At least 2 years experience in Project Management
  • Must have leadership and process improvement experience
  • Strong communication skills
  • Expertise in transport operational systems, data analysis and reporting
  • Strong technical understanding of processes, systems and problem solving
  • Familiarity with training methods, ability to identify different learning styles
  • Fluent in English language

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