Our massive sea logistics teams operate like a well-oiled machine despite having to work with multiple parties and in different locations. This is possible due to having a strong process and system in place. If you are IT-savvy and enjoys working with IT systems, this job is made for you.
Your RoleOur Global Sea Logistics support team offers best in class technical solutions to our internal and external customers by leveraging our exceptional process management and analytical skills, in-depth understanding of our business and innovative ideas. In this role, you will provide third level support for our transport management system to our stakeholders across Asia Pacific and Middle East regions.
- Deliver day to day process support to our stakeholders.
- Handle tickets in our service desk application – Jira Service Desk and provide first response for new tickets.
- Resolve tickets (service requests, questions and reported bugs) according to working instructions and service level agreement.
- Follow up the tasks with Global Sea Logistics support team and update the knowledge base.
Your Skills and Experiences
To be considered, you should be able to demonstrate experience in providing systems support in a large multinational organisation. You are a natural with Information Technology (IT) systems and have a knack for process improvement. Proficiency in English and Mandarin is necessary to communicate effectively with our international stakeholders.