Excellence Manager (West Singapore)

Job description

With more than 76,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.

We aim to identify and deliver service solutions which result in customer satisfaction. The Sales and Marketing teams provide direction and service support to the Kuehne + Nagel Business Units to enable them to fulfil their strategies.

Excellence Manager (West Singapore)

Job description

Develop strong business relationship with selected key accounts by delivering operational excellence & identifying growth opportunities.

Your main responsibilities

·  Accountable for service performance & continuous improvement
·  Identify value creation & service development opportunities which cover the entire product range of KN (cross-selling)
·  Either directly drive sales cycle if no KAM appointed or support the KAM throughout the entire sales cycle
·  Manage and coordinate complex quotation processes as well as business implementation
·  Ensure retention of existing business through an active and collaborative approach with customer
·  Drive and deliver business development from idea creation to delivery
·  Be the escalation point for problem resolution and troubleshooting with assigned customers
·  Conduct regular and structured review sessions with assigned customers; introducing processes for innovation and continuous improvement (“whiteboard sessions”, customer satisfaction survey, sharing best practices & business cases etc.)
·  Collaborate with internal key stakeholders and experts to generate more value to the customer
·  Support customer retention through pro-active relationship management and focused problem resolution (jointly with operations).
·  Set up/arrange Reports (KPI) required by customer.
·  Prepare/handle Business Reviews (MBR, QBR, ABR) together with Stake Holders.
·  Acting as NKAM for non-sales owner.
Your skills and experience

·  Degree in Business/Supply Chain or equivalent.
·  At least 3 years' relevant working experience in Aerospace & Customer management in logistics.
·  Able to communicate and interact effectively with people from multi-functional and diverse backgrounds.
·  Well-developed negotiation and persuasive skills.
·  Able to solve critical issues in a fast-paced environment with time–sensitive deadlines.
·  Excellent written communication skills, ability to present internally and externally with customer focus

Contact

Human Resources Department
Kuehne + Nagel Pte Ltd
10 Pioneer Crescent
Singapore Logistics Hub
Singapore 628566
Email:

req33147

Desired profile

With more than 76,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.

We aim to identify and deliver service solutions which result in customer satisfaction. The Sales and Marketing teams provide direction and service support to the Kuehne + Nagel Business Units to enable them to fulfil their strategies.

Excellence Manager (West Singapore)

Job description

Develop strong business relationship with selected key accounts by delivering operational excellence & identifying growth opportunities.

Your main responsibilities

·  Accountable for service performance & continuous improvement
·  Identify value creation & service development opportunities which cover the entire product range of KN (cross-selling)
·  Either directly drive sales cycle if no KAM appointed or support the KAM throughout the entire sales cycle
·  Manage and coordinate complex quotation processes as well as business implementation
·  Ensure retention of existing business through an active and collaborative approach with customer
·  Drive and deliver business development from idea creation to delivery
·  Be the escalation point for problem resolution and troubleshooting with assigned customers
·  Conduct regular and structured review sessions with assigned customers; introducing processes for innovation and continuous improvement (“whiteboard sessions”, customer satisfaction survey, sharing best practices & business cases etc.)
·  Collaborate with internal key stakeholders and experts to generate more value to the customer
·  Support customer retention through pro-active relationship management and focused problem resolution (jointly with operations).
·  Set up/arrange Reports (KPI) required by customer.
·  Prepare/handle Business Reviews (MBR, QBR, ABR) together with Stake Holders.
·  Acting as NKAM for non-sales owner.


·  Degree in Business/Supply Chain or equivalent.
·  At least 3 years' relevant working experience in Aerospace & Customer management in logistics.
·  Able to communicate and interact effectively with people from multi-functional and diverse backgrounds.
·  Well-developed negotiation and persuasive skills.
·  Able to solve critical issues in a fast-paced environment with time–sensitive deadlines.
·  Excellent written communication skills, ability to present internally and externally with customer focus

Contact

Human Resources Department
Kuehne + Nagel Pte Ltd
10 Pioneer Crescent
Singapore Logistics Hub
Singapore 628566
Email:

req33147