Offers “Kn Portal”

38 days agoKn Portal

Director, Regional Operations Implementation

  • Jersey City, USA
  • Sales

Job description

Our team in Jersey City, NJ is looking for a new Director, Regional Operations Implementation

Your Role

• Actively lead and manager the North America regional operations implementation team, and provide guidance and alignment to the respective country and area implementation resources • Facilitate and manage the on-boarding of new business secured by the Kuehne + Nagel Sea/Air business fields via Kuehne + Nagel GCIM – Global Customer Implementation Methodology • Work collaboratively with worldwide teams to execute the implementation strategy, ensuring customer satisfaction • Continuously drive improvements, efficiencies, and implementation standards and best practices

Your Responsibilities

• Provide leadership and direction to North American implementation resources, and actively manage the regional implementation manager team and processes
• Take ownership of and manage the global and North American implementation strategy
• Develop and drive implementation processes, efficiencies, standard and best practices in alignment with global implementation management, and North America specific business requirements
• Focus on continuous improvements and controls aiming for a consistent customer centric model
• Drive implementation standards amongst all implementation teams
• Ensure close cooperation with all stakeholders, externally and internally
• Engage cross-business unit stakeholders to remain up-to-date and drive alignment as well as operational efficiencies (such as eTouch, SSC, myKN, etc.)
• Engage in problem solving and escalation management
• Initiate regular meetings with the North American implementation community
• Ensure knowledge and best practice sharing between customer’s and Kuehne + Nagel teams
• Drive customer service excellence throughout the entire implementation process
• Present to and organize training - to stakeholders, including customers, on a regular basis
• Receive and assign Project Requests and work with parties involved on approval and prioritization
• Assign and/or act a lead implementation manager or regional implementation manager
• Facilitate communication with customers, including customer visits, regularly scheduled implementation calls and regular review meetings to track implementation progress
• Adhere to the GCIM process with all internal and external project teams
• Provide regular communication and timely status reports, address potential red flags to the appropriate party to mitigate any issues or delays 
• Work collaboratively with Customer solutions teams and subject matter experts to ensure customer requirements are being accounted/planned for and executed, include the Solutions Implementation Manager in the project team 
• Manage the analysis of process- and performance related KPI’s with the help of applicable systems and data 
• Frequently provide project updates to various levels of management throughout the organization
• Utilize company tools and systems (such as myKN) to drive visibility and engagement
• Engage in additional activities as assigned from time to time

Your Skills and Experiences

• Experience in managing/communicating with key customer personnel in a management environment
• Minimum 5 years International Air/Sea logistics experience and 3 years leadership experience
• Motivated, self-driven problem solver, able to set goals and objectives
• Must demonstrate excellent organizational and communicative skills
• Must be able to manage a team and ambiguous work environment
• Must be able to multi-task and manage multiple projects in various stages and at one time
• Must be able to work with up to date systems and software (MS Suite)
• Must be willing to travel from time to time
• Must be proficient in English

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment","industry":"Logistics

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