Customer Service Executive
Chicago (Cook) Administration
Job description
Customer Service Executive | Chicago, IL USA | req47360
Act as the single point of contact for the assigned customer base.
YOUR RESPONSIBILITIES
• Act as the single point of contact for the assigned customer base.
• Retain accounts by providing superior service giving the client one point of contact for all questions. Superior service is an incentive for existing clients to work more closely with us.
• Tracking import orders prior to for customers prior to those shipments becoming operational files (prior to KNIE opening).
• Acting as a conduit between clients/operations/sales.
• Staying closer to the 'front line' employees of the client that would keep KN informed about what competitors were soliciting them and the client's view of KN.
• Generally, smoothing over any operational failures.
• Obtaining rates, creating quotations and sending proposals to customers for spot quote requests.
• Supporting the sales team to implement newly awarded business for the assigned customer base: Creating SOP's, KN Login Customer Profiles and KN Login Solutions (Monitoring, Reporting, etc.)
• Participating in quarterly business reviews and meeting assigned customers on a regular basis.
This position is not eligible for visa sponsorship.
YOUR SKILLS AND EXPERIENCES
• Candidates should have 3 years freight forwarding experience.
• Ability to work on own initiative and as part of a team
• To be prepared to learn all aspects of the team's work with desire and ability to provide cover and assistance on a regular basis
• Ability to work efficiently and accurately
• Excellent communication skills
• Customer focus with proactive attitude
• Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.
GOOD REASON TO JOIN
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
ABOUT KUEHNE + NAGEL
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.
Desired profile
Customer Service Executive | Chicago, IL USA | req47360
Act as the single point of contact for the assigned customer base.
YOUR RESPONSIBILITIES
• Act as the single point of contact for the assigned customer base.
• Retain accounts by providing superior service giving the client one point of contact for all questions. Superior service is an incentive for existing clients to work more closely with us.
• Tracking import orders prior to for customers prior to those shipments becoming operational files (prior to KNIE opening).
• Acting as a conduit between clients/operations/sales.
• Staying closer to the 'front line' employees of the client that would keep KN informed about what competitors were soliciting them and the client's view of KN.
• Generally, smoothing over any operational failures.
• Obtaining rates, creating quotations and sending proposals to customers for spot quote requests.
• Supporting the sales team to implement newly awarded business for the assigned customer base: Creating SOP's, KN Login Customer Profiles and KN Login Solutions (Monitoring, Reporting, etc.)
• Participating in quarterly business reviews and meeting assigned customers on a regular basis.
This position is not eligible for visa sponsorship.
YOUR SKILLS AND EXPERIENCES
• Candidates should have 3 years freight forwarding experience.
• Ability to work on own initiative and as part of a team
• To be prepared to learn all aspects of the team's work with desire and ability to provide cover and assistance on a regular basis
• Ability to work efficiently and accurately
• Excellent communication skills
• Customer focus with proactive attitude
• Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.
GOOD REASON TO JOIN
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
ABOUT KUEHNE + NAGEL
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.