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Customer Service Apprentice

  • Apprenticeship
  • Stretford (Greater Manchester)
  • Administration

Job description




Job Title: Customer Service Apprentice
Location: Trafford Park
req35583


What we're looking for

We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge into a substantial competitive advantage.

As part of the Service Delivery Team, the Customer Service Advisors provide a front line service telephony and admin support offering, and are responsible for delivering a consistent and excellent level of service to the Greene King pub estate. The role operates between the hours of 7am – 7pm, Monday to Saturday, but flexibility is required to operate hours outside of this at peak periods.

What you'll do:

· 
To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.

· 
Log information on calls received and maintains detailed and accurate records. Investigate all queries received and respond within agreed SLA's.

· 
Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion.

· 
Responding to all driver queries around service delivery.

· 
Processing order where required, ensuring a high level of attention to detail is maintained.

· 
Management and escalation of complaints.

· 
Auditing of helpdesk systems to ensure accuracy of data is maintained.

· 
Ensuring full audit compliance to CMI guidelines within the Customer Service function.

What you'll bring:

· 
Basic Microsoft Excel skills & good PC skills

· 
GCSE Grade C or above in Maths and English (or equivalent).

· 
Excellent Written & Verbal Communication skills

· 
Good Organisational Skills, with a good level of resilience

· 
High level of attention to detail

· 
Analytical & Problem Solving Experience

What you'll get:

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. What we will provide includes:

· 
Competitive salary

· 
Kuehne + Nagel Pension Plan.

· 
Route 2 Rewards.

Contact

Any questions? Contact us directly at:



Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com

With more than 76,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com

Desired profile




Job Title: Customer Service Apprentice
Location: Trafford Park
req35583


What we're looking for

We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge into a substantial competitive advantage.

As part of the Service Delivery Team, the Customer Service Advisors provide a front line service telephony and admin support offering, and are responsible for delivering a consistent and excellent level of service to the Greene King pub estate. The role operates between the hours of 7am – 7pm, Monday to Saturday, but flexibility is required to operate hours outside of this at peak periods.

What you'll do:

· 
To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.

· 
Log information on calls received and maintains detailed and accurate records. Investigate all queries received and respond within agreed SLA's.

· 
Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion.

· 
Responding to all driver queries around service delivery.

· 
Processing order where required, ensuring a high level of attention to detail is maintained.

· 
Management and escalation of complaints.

· 
Auditing of helpdesk systems to ensure accuracy of data is maintained.

· 
Ensuring full audit compliance to CMI guidelines within the Customer Service function.

What you'll bring:

· 
Basic Microsoft Excel skills & good PC skills

· 
GCSE Grade C or above in Maths and English (or equivalent).

· 
Excellent Written & Verbal Communication skills

· 
Good Organisational Skills, with a good level of resilience

· 
High level of attention to detail

· 
Analytical & Problem Solving Experience

What you'll get:

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. What we will provide includes:

· 
Competitive salary

· 
Kuehne + Nagel Pension Plan.

· 
Route 2 Rewards.

Contact

Any questions? Contact us directly at:



Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com

With more than 76,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com

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