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Customer Service Advisor - SME

  • Wellingborough (Northamptonshire)
  • Sales

Job description




Job Title: Customer Service Advisor - SME
Location: Wellingborough
GB08384


What we're looking for

Reporting to the Service Delivery Manager within the Carrier Management team, the successful candidate will work be based within the Carrier Management Team working very closely with a fixed portfolio of customers, colleagues within the Carrier Management Team and the carriers that support the Kuehne + Nagel.

The hours of work for this position will be 37.5 hours per week supporting a shift pattern that will be between the hours of 07:00 - 19:00 Monday to Friday. The position could include visits to both customer and other KN sites.

What you'll do:

· 
Support a portfolio of Customers with Bookings, Service enquires, POD's and other adhoc enquires.

· 
Generate proactive tracking reports, investigate issues and update customers.

· 
Preparation and presentation of daily / weekly KPI reports.

· 
Liaising with the carrier's customer service and account management teams to understand and resolve issues arising with individual deliveries.

· 
Analysis of carrier tracking data to identify potential service failures and delayed/ lost parcels. Responding to requests for information from the customer service teams.

· 
Review of received invoices and creation of PO's within the financial management software.

· 
Dealing with invoices queries from the finance department & suppliers. Maintain the ‘in-house‘ data base billing tool.

· 
General administration duties and claims processing.

What you'll bring:

· 
Excellent administration skills, to include a high level of accuracy and attention to detail.

· 
Professional telephone manner, with the ability to converse with colleagues and customers at all levels within the organisation.

· 
Previous experience in a customer facing environment within the last two years.

· 
Ability to use MS Excel to an intermediate level

· 
Well organised and able to work to strict deadlines.

· 
Ability to maintain confidentially

What you'll get:

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. What we will provide includes:

· 
Competitive salary

· 
Kuehne + Nagel Pension Plan.

· 
Route 2 Rewards

Contact

Any questions? Contact us directly at:



Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com

With more than 76,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com

Desired profile




Job Title: Customer Service Advisor - SME
Location: Wellingborough
GB08384


What we're looking for

Reporting to the Service Delivery Manager within the Carrier Management team, the successful candidate will work be based within the Carrier Management Team working very closely with a fixed portfolio of customers, colleagues within the Carrier Management Team and the carriers that support the Kuehne + Nagel.

The hours of work for this position will be 37.5 hours per week supporting a shift pattern that will be between the hours of 07:00 - 19:00 Monday to Friday. The position could include visits to both customer and other KN sites.

What you'll do:

· 
Support a portfolio of Customers with Bookings, Service enquires, POD's and other adhoc enquires.

· 
Generate proactive tracking reports, investigate issues and update customers.

· 
Preparation and presentation of daily / weekly KPI reports.

· 
Liaising with the carrier's customer service and account management teams to understand and resolve issues arising with individual deliveries.

· 
Analysis of carrier tracking data to identify potential service failures and delayed/ lost parcels. Responding to requests for information from the customer service teams.

· 
Review of received invoices and creation of PO's within the financial management software.

· 
Dealing with invoices queries from the finance department & suppliers. Maintain the ‘in-house‘ data base billing tool.

· 
General administration duties and claims processing.

What you'll bring:

· 
Excellent administration skills, to include a high level of accuracy and attention to detail.

· 
Professional telephone manner, with the ability to converse with colleagues and customers at all levels within the organisation.

· 
Previous experience in a customer facing environment within the last two years.

· 
Ability to use MS Excel to an intermediate level

· 
Well organised and able to work to strict deadlines.

· 
Ability to maintain confidentially

What you'll get:

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. What we will provide includes:

· 
Competitive salary

· 
Kuehne + Nagel Pension Plan.

· 
Route 2 Rewards

Contact

Any questions? Contact us directly at:



Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com

With more than 76,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.

Learn more >>
kncareers.com

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