Customer Service Advisor
Trafford Park (Greater Manchester) Sales
Job description
Customer Service Advisor
Trafford Park, Manchester United Kingdom
Job description
As part of the Service Delivery Team, the Customer Service Advisors provide a front line service telephony and admin support offering, and are responsible for delivering a consistent and excellent level of service to the Greene King pub estate. The role operates on an any 5 from 7 days between the hours of 7am – 7pm, but flexibility is required to operate hours outside of this at peak periods.
Your Tasks and Responsibilities
· To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
· Log information on calls received and maintain detailed and accurate records
· Investigate all queries received and respond within agreed SLA's
· Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
· Responding to all driver queries around service delivery
· Processing order where required, ensuring a high level of attention to detail is maintained
· Management and escalation of complaints
· Auditing of helpdesk systems to ensure accuracy of data is maintained as well as ensuring full audit compliance to CMI guidelines within the Customer Service function
Your skills and experience
· Customer Service Experience
· Basic Microsoft Excel skills & good PC skills
· Excellent Written & Verbal Communication skills
· Good Organisational Skills, with a good level of resilience
· High level of attention to detail
· Analytical & Problem Solving Experience
Good reasons to join
If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.
Contact
Any questions? Contact us directly at:
Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com
About Kuehne + Nagel
With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne- nagel.com
Learn more >>
kncareers.com
Reference Number: GB09302
Desired profile
Customer Service Advisor
Trafford Park, Manchester United Kingdom
Job description
As part of the Service Delivery Team, the Customer Service Advisors provide a front line service telephony and admin support offering, and are responsible for delivering a consistent and excellent level of service to the Greene King pub estate. The role operates on an any 5 from 7 days between the hours of 7am – 7pm, but flexibility is required to operate hours outside of this at peak periods.
Your Tasks and Responsibilities
· To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
· Log information on calls received and maintain detailed and accurate records
· Investigate all queries received and respond within agreed SLA's
· Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
· Responding to all driver queries around service delivery
· Processing order where required, ensuring a high level of attention to detail is maintained
· Management and escalation of complaints
· Auditing of helpdesk systems to ensure accuracy of data is maintained as well as ensuring full audit compliance to CMI guidelines within the Customer Service function
· Customer Service Experience
· Basic Microsoft Excel skills & good PC skills
· Excellent Written & Verbal Communication skills
· Good Organisational Skills, with a good level of resilience
· High level of attention to detail
· Analytical & Problem Solving Experience
Good reasons to join
If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.
Contact
Any questions? Contact us directly at:
Why not find out more about Kuehne + Nagel, visit us at www.kuehne-nagel.com
About Kuehne + Nagel
With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne- nagel.com
Learn more >>
kncareers.com
Reference Number: GB09302