Offers “Kn Portal”

18 days agoKn Portal

Customer Care Intermodal Specialist Title

  • Birmingham (West Midlands Combined Authority)
  • Teaching

Job description

We are looking for a Customer Care Intermodal Specialist to join our operations in Birmingham. Do you take pride in your work, and want to join a global organisation with excellent career opportunities then this could be the role for you. #SeaLogistics

Your Role

The role of Customer Care Intermodel Specialist is responsible for all aspects of day to day financial duties while also assisting the Quay evacuation team. You would ensure we meet the branches and our customer’s requirements which will assist in customer retention and longevity of customer relationship

Your Responsibilities

  • Daily checking / closing of FSL files
  • Daily query resolution / supplier cost recovery
  • Credits / debits issued to internal customers where required
  • All charges / costs to be accurately entered within current month.
  • All Quay Evacuation queries to be responded to with 48hrs.
  • Additional charge notifications to be issued to Seafreight branches within 24 hours of receipt.
  • Accounts queries to be resolved within 48 hours.
  • Supporting with financial queries / disputes
  • Supporting with financial month end process

Your Skills and Experiences

  • Good industry knowledge of UK container transport operations covering both road and rail operations.
  • Minimum 2 years previous experience of working within transport planning operations
  • Good understanding of the UK geography
  • Working knowledge of the governing UK transport laws and regulations.
  • Good working knowledge of TOPS
  • Understanding of KN Systems preferable

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.","industry":"Logistics

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