Client Services Representative - HSBC - Toronto - Wizbii

Client Services Representative

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US $2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Retail Banking & Wealth Management

Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.

Key Objectives for Client Services Representative:

To provide operational and administrative support and quality standards to the PFS business. Overall nature of work is of low to moderate complexity.

Principle Accountabilities:

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Exceeds expectations in terms of speed, certainty and efficiency of response.

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Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.

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Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.

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Maintain superior and courteous service to internal and external contacts.

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Ensure branch or work area is maintained in accordance with HSBC standards.

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Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

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Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.

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Provide guidance to ORA Associates, Personal Bankers and Premium Bankers.

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Participates in quality, regulatory and compliance training in order to meet performance targets.

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Promotes an environment that supports diversity.

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Demonstrates Group capabilities.

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Promote an environment that supports diversity and reflects the HSBC brand.

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Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

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Complete other responsibilities, as assigned.

Seeked profile

Qualifications :

Knowledge & Experience / Qualifications:

· 
Secondary school graduation.

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At least 6 months experience in related role.

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Professional appearance and attitude.

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Team player and development minded.

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Strong communication (verbal and written), customer service and interpersonal skills.

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Ability to learn and operate new software and technology.

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Detailed orientated with good time management and organizational skills.

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Ability to multi-task.

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Knowledge of HSBC's products and services.

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Knowledge of HSBC's policies, practices, and procedures.

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Previous customer service / banking industry experience an asset.

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Ability to handle large volumes, tight turnarounds and multiple deadlines.

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Some experience with conflict resolution required.

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Ability to work independently.

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Understands / speaks second language is an asset.

HSBC Proud

In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World's Best Bank by Euromoney Magazine in its annual Awards for Excellence.

Join HSBC, and benefit from the following:

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Career Development: Within your current role, as well as Canadian and international opportunities

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Company Reputation: Offering prestige, strength, and longevity

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Business Growth: Underpinned by our drive, and the highest banking standards

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International Connectivity and impact: Build global relationships and be a part of international initiatives

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A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization

· 
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

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About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.

1674 vacancies open at HSBC

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