Offers “Kn Portal”

7 days agoKn Portal

Business Excellence Analyst

  • Birmingham (West Midlands Combined Authority)
  • Logistics

Job description

We have 2 exciting new opportunities for Business Excellence Analysts to join a major strategic account in our Integrated Logistics business unit. Working as part of our wider global excellence community, these roles will provide support for critical shipments in need of close management.

Your Role

With responsibility for reviewing and analysing monthly performance, you’ll prepare and create data extracts and market intelligence for customer facing presentations with a focus on the management of critical shipments.

Your Responsibilities

  • Monitoring of milestones for critical shipments identified by the customer; you’ll have full visibility and control of these shipments
  • Order follow up and progress review with the supplier
  • Transport order follow up and progress review with the LSP (Logistics Service Providers)
  • Escalation management with both Suppliers and LSP’s
  • Maintenance of a central tracker of critical shipment status
  • Proactive identification of in transit delays and appropriate notification / escalation to impacted parties
  • Analytical support to identify trends and re-occurring issues and manage causing parties accordingly; liaison with responsible parties for support to root cause issues on performance failures
  • Representation and updates in customer facing calls to key stakeholders
  • Requesting of ad hoc quotes for new lanes / services from existing LSPs
  • Preparation and presentation of reports and Key Performance Indicator’s

Your Skills and Experiences

  • Strong communications skills; both written and verbal, with an ability to manage multiple stakeholders effectively and to build long term relationships
  • Presentation skills – confident and experienced in customer facing meetings and an engaging presenter
  • Customer and Excellence focussed
  • Highly proficient in Microsoft Office; particularly Excel and PowerPoint
  • Well organised, able to plan and prioritise workload – working to tight deadlines
  • Resilient, action oriented with good problem solving and analytical skills

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.","industry":"Logistics

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