Business Development Support Executive (West Singapore)
Pioneer (Williams) Sales
Job description
With more than 79,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.
We aim to identify and deliver service solutions which result in customer satisfaction. The Sales and Marketing teams provide direction and service support to the Kuehne + Nagel Business Units to enable them to fulfil their strategies.
Business Development Support Executive (West Singapore)
Your main responsibilities
Job Summary:
To provide consistently outstanding levels of customer service to all Customers by completing all required tasks effectively and efficiently and therefore ensuring that all supply chain process are seamless.
- To ensure that all requirements of the relevant Customer Operating Procedure are met at all times.
- To ensure that the service expectations of customers and the company are met at all times.
Job Descriptions :
• To ensure ongoing and consistent customer satisfaction to customers through effective and efficient responses to customer enquiries, issues and problems.
• To establish and maintain long term sustainable partnerships with customers.
• To identify and solve issues in order to maximize customer satisfaction.
• To provide customers with spot quote requests.
• To discuss and communicate customer feedback with other affected business units.
• To ensure that you represent the company in a professional and consultative manner.
• Handle telephone enquiries and provide support/assistance to COD customers for shipment arrangement.
• Assist the Account manager in SOP set up/updates, MBR, QBR presentations
• Provide support & assistance to overseas offices pertaining to shipment Routing order.
• Follow up overdue invoices and settle disputes (if any).
• Customer visit when required together with the Account manager or HOD.
• Manage and prepare reports as required by customer.
• To ensure to key in opportunities and close opportunities
• To control the implementation of new businesses.
• To ensure that all relevant data is entered into KN Login and kept up to date at all times.
• To liaise with regulatory bodies to develop positive working relationships to ensure compliance and to limit unnecessary delays due to inadequate process and non-compliance issues.
• To support and convert customers to KN Freightnet
Your skills and experience
· Degree in Business / Supply Chain Management, or equivalent.
· Preferably 2-5 years Customer Management experience in logistics.
· Proficient in all Microsoft Office applications.
· Competent in freight forwarding processes and terminology.
· Able to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Contact
Human Resources Department
Kuehne + Nagel Pte Ltd
10 Pioneer Crescent
Singapore Logistics Hub
Singapore 628566
Email:
req40164
Desired profile
With more than 79,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.
We aim to identify and deliver service solutions which result in customer satisfaction. The Sales and Marketing teams provide direction and service support to the Kuehne + Nagel Business Units to enable them to fulfil their strategies.
Business Development Support Executive (West Singapore)
Your main responsibilities
Job Summary:
To provide consistently outstanding levels of customer service to all Customers by completing all required tasks effectively and efficiently and therefore ensuring that all supply chain process are seamless.
- To ensure that all requirements of the relevant Customer Operating Procedure are met at all times.
- To ensure that the service expectations of customers and the company are met at all times.
Job Descriptions :
• To ensure ongoing and consistent customer satisfaction to customers through effective and efficient responses to customer enquiries, issues and problems.
• To establish and maintain long term sustainable partnerships with customers.
• To identify and solve issues in order to maximize customer satisfaction.
• To provide customers with spot quote requests.
• To discuss and communicate customer feedback with other affected business units.
• To ensure that you represent the company in a professional and consultative manner.
• Handle telephone enquiries and provide support/assistance to COD customers for shipment arrangement.
• Assist the Account manager in SOP set up/updates, MBR, QBR presentations
• Provide support & assistance to overseas offices pertaining to shipment Routing order.
• Follow up overdue invoices and settle disputes (if any).
• Customer visit when required together with the Account manager or HOD.
• Manage and prepare reports as required by customer.
• To ensure to key in opportunities and close opportunities
• To control the implementation of new businesses.
• To ensure that all relevant data is entered into KN Login and kept up to date at all times.
• To liaise with regulatory bodies to develop positive working relationships to ensure compliance and to limit unnecessary delays due to inadequate process and non-compliance issues.
• To support and convert customers to KN Freightnet
· Degree in Business / Supply Chain Management, or equivalent.
· Preferably 2-5 years Customer Management experience in logistics.
· Proficient in all Microsoft Office applications.
· Competent in freight forwarding processes and terminology.
· Able to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Contact
Human Resources Department
Kuehne + Nagel Pte Ltd
10 Pioneer Crescent
Singapore Logistics Hub
Singapore 628566
Email:
req40164