Offers “Kn Portal”

8 days agoKn Portal

APPRENTICESHIP - Customer Service (Immediate start)

  • Apprenticeship
  • Birmingham (West Midlands Combined Authority)
  • Sales

Job description

Have you ever wondered how one company can do everything from building helicopters, to supporting the Armed Forces, to transporting vaccines all over the world? This is what we do! Kuehne+Nagel is a global freight forwarder. In the modern world of next day delivery and where the purchase of almost anything is only a click away, our teams work all year round to plan the transportation of goods across the world by air, sea and land on behalf of our customers.

Your Role

Our Integrated Logistics experts within Kuehne + Nagel develop, implement and manage solutions that streamline our client’s supply chain. We are now looking for a Customer Service Apprentice to work within one of our key Customer accounts. This is an exciting opportunity to join one of the world’s leading Logistics and Freight Forwarding companies and will help you to gain an insight into the industry and lead you to forge a career in Logistics.

Your Responsibilities

Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service apprenticeship standard. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

As part of the role you will be dedicated to a key account, you’ll be responsible for all operational duties relating to the customer’s working instructions and Standard Operating Procedures (SOP’s), ensuring that the customer is provided with a first class service.

You'll be learning how to...

  • Coordinate transport services for customer orders, using transport management systems
  • Check orders received from customer for data completeness & format: ensure the order transmission is checked against required data elements to determine if critical information and elements are present and if the formats are according to expectations
  • Handle exceptional freight requests and organise special transport requests, receive and respond in time to customer requests and to proof of delivery requests, track and provide investigation results on deviations to the customer according to the agreed scope
  • Create non-conformance requests, premium freight authorisations (spot quotes), and management of contract variations/freight costs disputes and claims; tracking and monitoring of requests, deviations and claim resolution.
  • Execute event monitoring services to guarantee agreed delivery service
  • Capture and provision of order status information relating to the customer supply chain, such as order, shipment and inventory information
  • Source spot quotations if required and support claims management process by capturing claims in our data management system; provide input for quality review meetings with the customer and execute system and process demonstrations for the customer if required

Your Skills and Experiences

  • A good standard of literacy and numeracy.
  • Experience in Customer Service.
  • PC literate, Microsoft Office experience preferable – Excel & Word.
  • Personal Drive – self-motivated, target driven, reliable and flexible.
  • Managing (Personal) Performance – accuracy, attention to detail.
  • Team worker with great communication skills.

Good Reasons to Join

You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey.

Make every future a success.
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