Air Freight Export Operator
Manage Airfreight Export duties in Tokyo; maintain high service level for Tokyo export shipments and related to brokerage, warehousing or local handling services.
Your tasks and responsibilities
• Assist to Customer Service and Supervisor.
• Create, Search, Provide or File document to internal or external request.
• Learn and use system tools effectively.
• Accurately produce required supporting document to services provided.
• Assist to business colleagues on request.
• Update system or document in a timely manner .
• Participate in all training and meeting with objectives for quality and performance improvement.
• Act with sense of urgency rather than treating works or requests as routine.
• Self coordinate and organize works with third parties to fulfill customer requirement.
• Report, Record complaints of service failures to Customer Service or Supervisor.
• Inform, communicate self or service problems effectively to Customer Service.
• To know the Kuehne + Nagel Airfreight Guidelines and stickly adhere to them.
• Other administrative duties as assigned.
Your skills and experience
· Experience in Air freight forwarding preferred
· Polite Business Japanese language proficiency to liaise with Japanese clients
· Intermediate English language proficiency (TOEIC score 500 or above equivalent) to manage simple English communication with destination port and understand internal announcements
· Customer oriented mindset (Professionals from Hotel, Retail, Call center industry are welcome)
Good reasons to join
Kuehne + Nagel gives employees
the opportunity to learn and develop; to grow and perform to their fullest
potential within a global work environment. We offer performance driven
remuneration and total rewards & benefits.
Human Resources Department
KUEHNE + NAGEL Ltd. (Japan)
East 21 Tower, 6-3-2
About Kuehne + Nagel
With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com
Learn more >>
Reference Number: req37633