Offers “Kn Portal”

43 days agoKn Portal

Aerospace International Logistics Specialist- Nightshift

  • UNITED KINGDOM
  • Sales

Job description

Provide Customer Service and logistics support.

Your Role

Reporting to the International AOG Manager

Your Responsibilities

  • Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
  • Follow any new systems procedures within the department
  • Answering the phone in a professional and timely manner (within 3 rings).A good telephone manner is essential
  • To take job orders from clients, that include routing, classifying of service type, establishing a deadline
  • To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
  • Familiarize yourself with all special services we can offer and ensure customers are given all options available
  • Help develop and maintain relationships with clients
  • Ensuring communication with service partners is kept up to date
  • Sending pre-alerts to overseas offices, service partners and customers
  • Assist where directed within the department
  • Demonstrate a “can do” attitude and show that you are prepared to go the extra mile for the customer
  • Read, sign and follow all SOP’s / COP’s
  • Provide quotes to customers
  • Monitor all shipments as required
  • Ensure compliance with company policies and procedures
  • Check MAWB’s for high costs and quote customer
  • The job is not limited to the above list
  • Additional responsibilities maybe added at the Companies discretion as the role develops

Your Skills and Experiences

  • Minimum of 2 years industry related experience
  • Excellent knowledge of international and domestic airline routings, geography and time zones
  • Understanding of the Aviation industry and delivering Time Critical shipments using all available services
  • Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities
  • Understand the concept of customer care, and how to identify the root cause of problems and communicate issues with tack and diplomacy
  • Customer service experience necessary
  • Ability to organize and manage multiple priorities
  • Good written and verbal communications skills
  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office suite (Excel, PowerPoint & Word)

Shifts Available

  • Night Shifts: 4 on 4 off or Mon - Fri

Experience

  • 2+ years of industry experience with Aerospace & supply chain
  • Extensive customer service experience required

Good Reasons to Join

Quick offers competitive wages, health benefits, retirement benefits and numerous other supplemental insurances including company paid Life and Disability insurance. As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

Make every future a success.
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