Store Operations Manager

Job description

Mission

To lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

As the Store Operations Manager for our Flagship London Old Bond street Boutique you will manage a large talented team and connect he Back of house processes with the Front of House passion. You will be a motivating manager with a passion for service; always putting clients at the heart of the BOH processes.

Responsibilities

Leadership

• Support the Store Manager with all policies and procedures to streamline and safeguard the store

Act as Store Manager when appropriate to ensure the efficient running of the store, both front and back of house

• Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales

• Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands

• Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc

Drive for Results

• Assist the Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimising loss

• Ensure all Health and Safety legislation and processes are adhered to

• Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping

• Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store

• Recruit, on-board and develop all store operational support. Lead the store Operations Team, fostering a coaching environment

Brand Protection

• Cascade company communications to all members of the store team and lead by example when embracing brand messages

• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life the core values of Gucci

Desired profile

Qualifications :

Skills Required

• Relevant experience in same or similar role, of not less than 3 years

• Fluent English written and spoken

• Knowledge of Stock management and stock control operative system

• Eye for detail

• Previous experience of managing large teams with a positive leadership and coaching style

• Multitasking

• Hands on approach