Stock Controller - Beverly Hills, CA

Job description

Role Objectives: To manage the flow of merchandise in and out of the stock room in order to ensure the generation of sales and minimize losses through efficient inventory control and effective management of the store's inventory controller. Keep the stock room organized to maximize efficiency for day to day sales, cycle counts and store inventories/audits. Support management and sales associates in providing the best client experience possible.

Responsibilities:

Inventory
• Partner with the Management and relevant departments to prevent all internal and external losses
• Resolve inventory issues directly with the Management and relevant departments. Participate in balancing and forwarding negatives with central inventory control.
• Ensure all receiving procedures are followed including; receiving merchandise, checking for damages and putting stock away with appropriate care and attention in order to prevent damages from occurring in store.
• Ensures all shipping procedures are followed including; packing of merchandise meeting brand guidelines, shipping/labeling is accurate, supporting paperwork is completed and logged and deadlines are met and generally making sure things are sent in a timely manner and with urgency. This applies for both internal transfers, International shipments and items sent directly to a client.
• Ensure all consignments are processed in accordance with the Company's policies and procedures including; all necessary paperwork has been completed by the sales consultant prior to the merchandise being sent to the client, and that any consignments out longer than company policy dictates are monitored and flagged to management ASAP.
• Ensure that all COG's are maintained and managed in accordance with the Company's COG policy.
• Partner with associates to ensure you have all necessary information from them for consignments, repairs, etc. Elevate any concerns or ongoing issues to management.
• Provide updates in store meetings when necessary to ensure sales consultants are informed of new and existing policies.
• Manage the preparation of merchandise before each sale period, including; separating carry over items from markdown merchandise. Manage the transferring of unsold merchandise to the warehouse after the sale period when the season ends.
• Management of the stock ledger report.
• Responsible for ensuring annual store inventory process runs smoothly and is successful and efficient.
• Responsible for organization and replenishment of all packaging, including; bags, garment covers, tissue paper and maintenance and care of AMQ wooden hangers as well as other supplies as needed.
• Ensure staff uniform is allocated aside for staff use

Stock takes
• A full stock take of all merchandise received in store will be carried out at set times. In addition to the main stock takes, you will be required to carry out ‘mini' stock takes of each department, daily and weekly as directed by Management.
• Ensure that any discrepancies found as a result of any of these stock takes are brought to Management's attention immediately.
• Responsible for making adjustments to the relevant systems following the stock takes and liaising with inventory control where necessary.
Consignment
• Overall responsibility for the consignment process, putting in place processes for managing outgoing and incoming merchandise on consignment.
• Escalating any consignment issues and ensuring consignment processes and communicated and followed.
• First point of contact with shipping and courier services on consignments and ensuring all related paperwork and system adjustments are recorded and completed.

Faulty stock and repairs
• Identify any faulty stock immediately and ensure that it is not placed on the shop floor
• Liaise with Inventory teams to inform of any faulty stock and/or repairs.
• Complete and keep a paper trail of the appropriate forms regarding faulty stock and repairs. All repairs must be processed in accordance with the Company's policy.

Supporting to internal departments
• Working with the sales teams in your own boutique and worldwide to ensure that client demands are met and optimum stock levels are maintained.
• Maintain constant communication management team and Inventory and other relevant teams regarding stock management.
• Support the visual merchandiser by making stock available as needed for particular displays, events, etc.

Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

Desired profile

Qualifications :

• Experience in a similar role
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Excellent communication skills