Sales Advisor - Selfridges

Job description

Role Objective:

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our brand focus. In doing so, creating and maintaining loyalty to the brand.

Responsibilities:

• To develop and maintain good product knowledge and provide excellent customer service

• An understanding of current products, trends and collections and ensuring that customers are informed and aware

• To replenish stock and maintain high standards of merchandise and product presentation

• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company

• Keep up to date with customer requirements and operating procedures

• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met

• To ensure that all procedures and policies are understood. To carry out work according to those standards

• Personal appearance and presentation must be strictly in line with company standards

• Adheres to Security and Health and Safety regulations

• Opening & closing the Store according the needs of the business, in line with Company security rules

• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role

Desired profile

Qualifications :

Skills and Experience Required:

• Minimum 2 years experience within a similar role – Fine Jewellery & Watches

• Experience in a customer service role with face-to-face customer contact

• Ability to adapt to frequent change and a high pressure environment

• Ability to initiate contact and communication

• Motivated by being a team player with a common goal

Person Specifications:

• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships

• Able to work in fast paced environments

• A strong team player and considerate of colleagues