SAINT LAURENT Customer Service Brand Ambassador

Job description

Summary
ABOUT US

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Customer Service Brand Ambassador who will report to the Customer Service Manager as part of our dynamic team in New York, New York.

YOUR OPPORTUNITY

You will assist in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with HQs and the AMER leadership team. You will also master brand policies and procedures and ensure compliance throughout all channels and interactions.

HOW YOU WILL CONTRIBUTE

\tHandle client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests
\tEnsure an exceptional and personalized Client Experience by telephone, live-chat and email
\tFollow-up and liaise with other departments to meet Client requests.
\tMeet individual and team KPIs and capture accurate client data
\tDevelop the business and client base by cultivating a strong client relationship with trust and open and interactive communication.
\tShare client feedback with the appropriate departments to improve processes, services, quality, etc.

WHO YOU ARE

\tEnthusiasm for the Brand and the Fashion Industry
\tClient oriented with an excellent sense of service quality (go the extra mile spirit)
\tExcellent written and verbal skills in English. Fluency in Spanish is an advantage.
\tAt ease with online tools and openness to new technologies
\tTeam player, fast learner, problem solver-ability to multitask, resistance to stress & schedule flexibility
\tPrevious experience in store retail sales or service industry appreciated

WHY WORK WITH US?

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Description

ABOUT US

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Customer Service Brand Ambassador who will report to the Customer Service Manager as part of our dynamic team in New York, New York.

YOUR OPPORTUNITY

You will assist in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with HQs and the AMER leadership team. You will also master brand policies and procedures and ensure compliance throughout all channels and interactions.

HOW YOU WILL CONTRIBUTE

 Handle client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests
 Ensure an exceptional and personalized Client Experience by telephone, live-chat and email
 Follow-up and liaise with other departments to meet Client requests.
 Meet individual and team KPIs and capture accurate client data
 Develop the business and client base by cultivating a strong client relationship with trust and open and interactive communication.
 Share client feedback with the appropriate departments to improve processes, services, quality, etc. 

WHO YOU ARE

 Enthusiasm for the Brand and the Fashion Industry
 Client oriented with an excellent sense of service quality (go the extra mile spirit)
 Excellent written and verbal skills in English. Fluency in Spanish is an advantage.
 At ease with online tools and openness to new technologies 
 Team player, fast learner, problem solver-ability to multitask, resistance to stress  & schedule flexibility
 Previous experience in store retail sales or service industry appreciated

WHY WORK WITH US?

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2018-11-05

Schedule
Full time

Organization
Yves Saint Laurent America Inc