Offers “Kering”

Expires soon Kering

KERING Client Services Team Manager

  • Amsterdam (City of Amsterdam)
  • Teaching

Job description

A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Job Description

We are currently seeking a Client Services Team Manager, who will report to the Head of Client Services Omnichannel Americas based at the Kering office in New York City.

Your Opportunity

The Team Manager will supervise and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. He/she will perform analytical and organizational leader tasks related to the client service team.

How you will contribute

Lead team by example by providing empathetic and thoughtful guidance in order to foster a positive and professional team environment with trust, integrity and superior performance

Ensure the motivation of the team and build a strong team spirit within the team

Conduct regular and monthly performance conversations, discussing results and developing action plans

Monitor Client Advisor performance and proactively propose action plans to reach daily/weekly/monthly targets to ensure clienteling excellence

Manage escalated client inquiries and issues when necessary

Build and maintain close relationships with Kering luxury brand stakeholders

Who you are

Minimum of 5 years client service and/or retail management

Minimum of 3 years managing a team

Desire to work in a fast-paced environment

Work autonomously and demonstrate a positive and enthusiastic attitude

Very good coaching skills, with excellent sales performance and customer service standards

Strong knowledge of the luxury industry

Make quick and thoughtful decisions when needed

Ability to analyze and report on areas of responsibility

Team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment

Flexible and ready to work on weekends and holidays

Technical Skills:

Must possess excellent computer skills, with proven ability to learn new applications while displaying a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint and Access) is required with an emphasis on advanced Excel skills; familiarity with GSuite a plus

Experience with contact center technologies ecosystems; inContact, Five-9s, Genesys, Avaya, SalesForce/ServiceCloud, or equivalent systems

Must possess strong computer aptitude

Why work with us?

This is a fantastic opportunity to join a dynamic team and actively contribute to the ongoing success and growth at Kering. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Start Date

Full time

Kering Americas Inc

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