GUCCI-Video Client Advisor

Job description

Duties and responsibilities:

                 

·  This position will be responsible for providing video chat service to online clients, conducting video room daily operation, efficiently deal with clients’ enquires to meet clients’ expectations

·  Complete Video chat appointments, follow up with clients for further communication

·  Achieve key KPIs, such as abandon rate, satisfaction rate, individual and team video chat sales targets etc.

·  Able to complete 1 to N live-streaming independently, including script preparations and other coordination.

·  Outreach clients through CRM phones to promote Video chat service, as well as conducting clienteling activities

·  Take mix&match photos and make styling suggestion for clients and client advisors

·  Take responsibility for video room stock safety, including but not limited to daily stock take, product status check, VM maintain etc.

·  Build long relationship with clients, enhance clients’ loyalty and foster VIGs

·  Sorting relevant information and filling dedicated reports

·  Work closely with service team to ensure video chat service to operate smoothly

·  Collect clients’ feedback and report to line manager

Job Requirements

·  Minimum 2 years of client advisor or sales related working experience

·  Excellent present skills before camera

·  Passionate on sales, a collaborative team player

·  Deep understanding of the luxury customers, their needs and expectations;

·  Ability to work with tight deadlines and achieve multi-task, proactive & problem solving abilities and high level of flexibility;

·  Fluent Mandarin

·  Good looking and voice

·  Well organized and logical thinking

·  Bachelor degree is a plus

·  Full time
·  Asie
·  Mainland China