BOTTEGA VENETA Wholesale Customer Service Specialist

Job description

About us Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

We are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team . In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal teams to ensure excellent client satisfaction.

How You Will Contribute

·  Ensure precision, quality, and adherence to deadlines to deliver the highest level of service.
·  Provide exceptional customer service by responding promptly and professionally to inquiries and issues.
·  Communicate and collaborate with internal departments to meet customer expectations.
·  Develop and execute planned activities.
·  Gather and analyze information to monitor business trends and identify opportunities.
·  Monitor orders and shipments daily, managing discrepancies and stock rebalancing.
·  Adhere to precision, quality and timing standards to ensure the best quality service.
·  Data entry and customer master data management.
·  Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.
·  Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
·  Manage customer complaints and provide appropriate solutions and alternatives.
·  Work with other departments to resolve complex issues.
·  Follow up with customers to ensure complete resolution of issues.
·  Identify opportunities to improve customer experience and internal processes.
·  Stay updated on product knowledge and company policies.

Who You Are

·  Degree in economics, languages, or related fields.
·  Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion/luxury industry.
·  Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers.
·  Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines.
·  Strong analytical skills and a results-oriented mindset.
·  Fluent in Italian and English, both written and spoken; additional languages are a plus.
·  Skilled in problem-solving and multitasking.
·  Proficient in SAP and Microsoft Office.
·  Calm and empathetic under pressure.
·  Team-oriented with a strong sense of responsibility and professionalism.

·  Full time
·  Europe
·  Italy