Assistant Store Manager

Job description

Role Objectives:

To support the Store Manager in managing and coaching the team and the successful running of the store whilst increasing sales turnover

Responsibilities:

· Manage the store in the absence of the Store Manager
· Increase sales and profit through the successful day-to-day running of the store
· Coach and motivate staff and initiate staff incentive schemes in order to achieve sales and company goals
· Consistently deliver brand vision in store and through exceptional customer experience
· Deal with all staffing matters such as appraisals and disciplinary issues in the absence of the Store Manager
· Coordinate rotas and overtime and manage budgetary and administrative processes
· Monitor sickness and other absences such as holiday and maternity leave
· Take ownership for the recruitment process from authorization to offer stage
· Regularly update staff on business performance and new merchandise
· Build relationships with customers
· Lead by example by having a visible shop floor presence

Desired profile

Qualifications :

Performance Indicators:

·  Sales turnover figures
·  Team targets
·  Mystery shop results

Competencies:

·  Leadership
·  Communication
·  Commercial awareness
·  Customer Focus
·  Skills and Experience Required
·  You will have a strong and established retail background within the luxury market
·  Exceptional leadership and communication skills
·  Proven track record of successfully managing a sales team
·  Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint). Knowledge of Lotus Notes would be advantageous but not essential
·  Language skills, preferably Arabic or Chinese
·  Previous experience of Experience in a Supervisor or Assistant Manager role where they have been required to prioritise and multi-task various and competing demands
·  A good communicator with the ability to interface regularly with internal and external personnel at all levels
·  Ability to be discrete, confidential and reliable at all times